Avaya 6103 3108 examen pratique questions et réponses

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Code d'Examen: 6103
Nom d'Examen: Avaya (Avaya ERS 8000 and Avaya VSP 9000 Implementation Exam)
Questions et réponses: 68 Q&As

Code d'Examen: 3108
Nom d'Examen: Avaya (Avaya Scopia Solution Implementation and Maintenance Exam)
Questions et réponses: 66 Q&As

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NO.1 When troubleshooting an issue with an ERS 8000, running version 7.2, a technician notices
that the "Online" LED is steady amber for longer than 3 minutes. This is an indication of a software
incompatibility.
What is the first step in resolving this issue?
A. Use the show chassis command to look for software versions running on the switch.
B. Use the show compatibility command to verify that all software running is compatible.
C. Reboot the switch using the boot flags to force the switch to auto-update the software.
D. Use the show log command to check the system log for indications of communication problems.
Answer: D

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NO.2 Which function does the "RS" module for the ERS 8000 provide that the "R" module does not?
A. multiple port mirroring
B. multiple port cloning
C. SMLT functionality
D. extended port monitoring
Answer: C

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NO.3 Given the following command:
VSP-9012:1S show khi performance
Which Key Health Indicator is only valid for the CP modules?
A. CPU
B. buffer-pool
C. error-count
D. process
E. memory
Answer: A

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NO.4 Which multicast technology, used with the Virtual Services Platform (VSP) 9000, allows the
router to determine whether any group members exist on its directly connected networks and
switches?
A. IGAP
B. IGMP
C. DVMRP
D. PIM-SM
Answer: B

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Reference:http://198.152.212.23 /css/P8 /documents/100175888(page 20)

NO.5 In the current business environment everyone is being asked to do more with fewer physical
resources. Using virtualization allows the Virtual Services Platform (VSP) 9000 to increase the
services provided.
By using VRF-Lite, what does the VSP 9000 eliminate the need for?
A. SMLT
B. RSMLT
C. Non-overlapping addresses
D. Multiple physical routers
Answer: D

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Reference:http://www.avaya.com/usa/resource/assets/factsheet/vsp%209000%20dn4535 %20final
10-10.pdf(page 3, device virtualization)

NO.6 QoS is the ability to manage the performance of data flows by giving treatment to the data
flows, users, and applications.
For which two network problems would QoS be a good solution? (Choose two.)
A. interface duplex mismatch
B. slow route table convergence
C. lack of bandwidth
D. end-to-end delay
E. network loops
Answer: A,E

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NO.7 An engineer is configuring the VSP 9000 for EDM management, and cannot connect from the
EDM computer to the VSP 9000.
Once logged into the ACLI, which show command is used to see the status of the web server?
A. show vsp edm server
B. show ip web-server
C. show sys webserver
D. show web-server
Answer: D

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NO.8 A customer is mirroring multiple ports to a single monitor port.
What happens if the mirrored traffic exceeds the bandwidth of the monitor port?
A. The traffic will be buffered until there is available bandwidth.
B. The excess traffic will be dropped randomly.
C. The excess traffic will be dropped based upon the mirror priority of the ingress port.
D. The excess traffic will be dropped based upon the port priority of the ingress port.
Answer: B

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Code d'Examen: 3000.2
Nom d'Examen: Avaya (ACSS Small and Medium Enterprise (SME) Communications)
Questions et réponses: 103 Q&As

Code d'Examen: 6007.1
Nom d'Examen: Avaya (Avaya Agile Communication Environment(TM) Implementation Exam)
Questions et réponses: 58 Q&As

Code d'Examen: 6101-1
Nom d'Examen: Avaya (Avaya Ethernet Routing Switch Implementation Exam)
Questions et réponses: 70 Q&As

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NO.1 Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech
(TTS) enabled auto attendant? (Choose two.)
A. IP Office Essential System license
B. IP Office Preferred System license
C. IP Office Advanced System license
D. VMPro TTS (Generic)
E. Database license
Answer: B,C

Avaya examen   3000.2   3000.2 examen

NO.2 Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk
without additional licenses? (Choose two.)
A. IP 500 PRI U
B. Voice Compression Module
C. ISDN U
D. PRI 24/30
E. Legacy Carrier Card
Answer: D,E

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NO.3 Your customer has requested that you implement a plan to give their two sites complete resiliency.
Which two will accomplish this? (Choose two.)
A. IP Office Resiliency License
B. IP Phones with backup call server
C. IP500v2 with redundant processor
D. Preferred Edition
Messaging at both locations
Answer: B,D

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NO.4 A customer is requesting space required for an IP500 and expansion modules. IT says that they have
12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required.
The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The
VMPRO server takes 4U space on the rack.
What is the minimum space required for the IP Office?
A. 2U
B. 6U
C. 8U
D. 12U
Answer: B

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NO.5 Which two are power options for IP telephones on the IP Office? (Choose two.)
A. Class "B" 24 Volt power supply
B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
C. Class "A" 24 volt power supply
D. Power over Ethernet switch conforming to 802.3af standards
Answer: B,D

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NO.6 Call routing in a multi site SCN solution needs careful planning to prevent which three.? (Choose three.)
A. VCM resources are not over subscribed.
B. VMPro ports are not over subscribed.
C. Trunk ports are not over subscribed.
D. ACD routes are not compromised.
E. Calls are not tromboned.
Answer: A,B,C

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NO.7 In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific
user?
A. General
B. Advanced
C. Log On
D. Dependencies
E. User
Answer: C

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NO.8 Which three requirements are collected during the Infrastructure Data Gathering phase? (Choose
three.)
A. Productivity Requirements
B. Physical Layer: Existing Telecom Infrastructure
C. Above Physical Layer: Existing Data Network
D. Line of Business application integration needs
E. Current PBX/Key System Features and Dial Plan
Answer: B,C,E

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Avaya meilleur examen 3300 132-S-708 132-S-911-3, questions et réponses

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Code d'Examen: 3300
Nom d'Examen: Avaya (Avaya Aura® Contact Center Administration Exam)
Questions et réponses: 61 Q&As

Code d'Examen: 132-S-708
Nom d'Examen: Avaya (Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 77 Q&As

Code d'Examen: 132-S-911-3
Nom d'Examen: Avaya (Specialist IP Telephony Implement and Support Elective Exam)
Questions et réponses: 103 Q&As

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NO.1 A customer has purchased 20 Avaya IP telephones over a period of three years.
Knowing that the IEEE
802.3af standard has been ratified, the customer decided to purchase a C360-PWR switch to
provide
in-line power to the IP telephones. However, only 15 of the phones power up when they are
connected to
the C360-PWR. Upon investigation you discover the five phones which would not receive
power from
C360-PWR are Generation 1 models that are not 802.3af compliant. Which three methods
should you
use to power these phones? (Choose three.)
A.356A adapter
B.individual power brick
C.1152A1 mid-span unit with adapter
D.other vendor 802.3af compliant device
E.IP phone 4600 Ethernet 30A base switch
Answer:B C E

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NO.2 In an S87xx MultiConnect, Port Network 18 has no IPSI. Which command will show the
IPSI that is in
control of that Port Network?
A.Status fiber 18
B.List ipserver-interface
C.Status port-network 18
D.Status sys-link 18a0101 current
Answer:D

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NO.3 You are working with the powerful concept of a network region section. Which three
parameters can be
set on the IP network region screen? (Choose three.)
A.H.323 endpoint
B.SIP enabled endpoints
C.hairpinning and shuffling
D.UDP port range parameters
E.QoS parameters such as DiffServ/TOS and 802.1p/Q
Answer:C D E

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NO.4 Which two parameters are found in an H.323 Signaling Group form? (Choose two.)
A.QoS parameters
B.a default gateway
C.the far-end network region
D.a TN799 C-LAN for call signaling
Answer:C D

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NO.5 Which two Avaya Communication Manager commands display the VoIP statistics of a
specific extension
active on call? (Choose two.)
A.status station
B.display station
C.list trace station
D.display trace station
Answer:A C

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NO.6 Which two statements are true about DHCP? (Choose two.)
A.a DHCP server is required to configure all Avaya IP telephones
B.a DHCP server can be used to send the DNS server address to the client
C.one DHCP server is required for each subnet containing clients that require the service
D.a DHCP server is used to send an IP address, subnet mask, and default gateway address
to the client
Answer:B D

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NO.7 Your customer asks you to verify the current subnet mask assigned to a remote Avaya
G700 Media
Gateway P330 stack management interface. Which command should you use to obtain this
information?
A.session stack
B.show interface
C.show interface mgp
D.show interface stack manager
Answer:B

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NO.8 Within a single Avaya Communication Manager 4.0, how can you have conflicting four
digit extensions
for separate locations in a four digit plan?
A.you insert an additional digit on the incoming trunk group form
B.you enter a different UDP code on the dial plan analysis form and take it off in the incoming
trunk group
C.you enter an extra digit on the dial-plan analysis and delete a digit in the routing pattern
D.you enter X where x is the location number on the uniform dial plan and prefix an additional
first digit;
the changed number matches in AAR analysis and goes to a pattern
Answer:D

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Code d'Examen: 3306
Nom d'Examen: Avaya (Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam)
Questions et réponses: 65 Q&As

Code d'Examen: 6102.1
Nom d'Examen: Avaya (Avaya Virtual Services Platform 9000 Implementation Exam)
Questions et réponses: 67 Q&As

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NO.1 Internet Group Management Protocol (IGMP) is used by the IP Multicast router, to learn about the
existence of host group members on their directly attached subnets.
Which statement about IGMP is true?
A. The IP Multicast routers get this information by listening for IP hosts broadcasting IGMP queries and
reporting their host group memberships.
B. The IP Multicast routers get this information by broadcasting IGMP queries and listening for IP hosts
reporting their host group memberships.
C. The IP Multicast routers get this information by recognizing the modified MAC address of a Multicast
packet and adding that MAC address to the Multicast tree.
D. The IP Multicast routers get this information by listening for Multicast Servers broadcasting IGMP
queries and listening for IP hosts reporting their host group memberships.
Answer: B

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NO.2 Which command can be used to determine the management IPv6 address on the Virtual Services
Platform (VSP) O000?
A. Show interfaces mgmtEthernet 1/1
B. Show ip interface vrf mgmtRouter
C. Show ipv6 interface vrf mgmtRouter
D. Show ipv6 address interface
Answer: D

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NO.3 A Virtual Services Platform (VSP) 9000 chassis has the following connections:
Four 10GBaseER core connections in ports 3/4 , 3/8, 4/4, 4/8 (9024XL cards)
40 Copper 100BaseT connections for server aggregation (9048GT card)
How many Switch Fabric (SF) modules need to be installed in the roar of the chassis to ensure that all of
the IO cards operate at full performance, even if a single SF modules fails (n + 1 SF redundancy)?
A. Install three SFs in St modules 1, 2, 4.
B. Install four SFs in SF modules 1, 2, 3, 4.
C. Install five SFs in SF modules 1, 2, 3, 4, 5.
D. Install six SFs in SF modules 1, 2, 3, 4, 5, 6.
Answer: D

Avaya examen   certification 6102.1   6102.1 examen   certification 6102.1

NO.4 A customer is mirroring multiple ports to a single monitor port.
What happens if the mirrored traffic exceeds the bandwidth of the monitor port?
A. The traffic will be buffered until there is available bandwidth.
B. The excess traffic will be dropped randomly.
C. The excess traffic will be dropped based upon the mirror priority of the ingress port.
D. The excess traffic will be dropped based upon the port priority of the ingress port.
Answer: B

Avaya examen   certification 6102.1   certification 6102.1   certification 6102.1

NO.5 A campus network requirement is to introduce Virtual Routing and Forwarding (VRF) in the existing
Virtual Services Platform (VSP) 9000 core. The technician needs to configure VRF on the VSP 9000.
Which statement represents the proper order for configuring a new VRF?
A. Create a new VLAN, add an IP address, create a VRF, and move the VLAN to the new VRF.
B. Create a VRF, add an IP address, create a new VLAN, and move the VLAN to the new VRF.
C. Create a VRF, create a new VLAN, add an IP address, and move the VLAN to the new VRF.
D. Create VRF, create a new VLAN, move the VLAN to the new VRF, and add an IP address.
Answer: D

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NO.6 Given the following ACL applied to an interface:
filter acl ace 1 5 name "xxxx" filter acl ace action 1 5 deny
filter acl ace ip 1 5 ip-protocol-type eq tcp
filter acl ace protocol 1 5 dst-port eq 23
filter acl ace 1 5 enable
What is the result of this filter?
A. permit telnet traffic
B. deny ftp traffic
C. permit only tcp traffic
D. deny telnet traffic
E. deny only tcp traffic
Answer: D

Avaya examen   certification 6102.1   6102.1

NO.7 A Split Multi Link Trunking (SMIT) for switch clustering is being configured.
Which statement is a configuration requirement for the SMIT?
A. The CP-Limit is configured on edge switch stacks.
B. VLANs that are defined on the SMLT are also defined on the tote IST.
C. Neighboring edge switch stacks should be connected to each other via the DMLT connection to add
resilient paths in the event of an SMLT failure.
D. Alternate the primary path of the SMLT connection Lo load balance the switch core.
Answer: B

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NO.8 Which types of packets will port mirroring not capture.?
A. Packets that are dropped on the ingress MAC
B. Packets that are destined for the standby CP
C. Packets that are properly forwarded through the VSP
D. Packets that have a destination address of 255.255.255.255
Answer: A

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Code d'Examen: 6002-1
Nom d'Examen: Avaya (Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam)
Questions et réponses: 69 Q&As

Code d'Examen: 3605
Nom d'Examen: Avaya (Avaya Ethernet Routing Switch Implementation and Maintenance Exam)
Questions et réponses: 173 Q&As

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NO.1 What does the trace level 9 3 command accomplish?
A. It captures BGP events at a terse level.
B. It captures packets copied to the CPU at a verbose level.
C. It shows CPU utilization.
D. It captures RCC IP events at verbose level.
Answer: B

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NO.2 What does Ping snoop identify?
A. The path that IP traffic takes over an MLT or SMLT
B. The rate of IP traffic flow
C. Which port filter is best to use on MLT networks
D. Rate limiting for ICMP traffic
Answer: A

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NO.3 When configuring a new Ethernet Routing Switch (ERS) 8000 using the default interface, the
attempt to load an ACLI configuration fails because the default interface is the CLI. How is the ACLI
interface obtained?
A. Change the interface type in the config.cfg file.
B. Change the ACLI boot flag and save the boot configuration file.
C. Exit the CLI and choose ACLI at the interface manager prompt.
D. Use the abort command and enter 'no' at the default interface.
Answer: C

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NO.4 The Ethernet Routing Switch (ERS) 8600 switch includes a means to fine tune the memory
resources by allowing the record allocations to be allowed. An ERS 8600 running Release 5.0 needs
to be configured to be optimized for multicast traffic. Which command alters the ERS 8600 to
increases the default allocation of Multicast by 50 percent?
A. Config sys set record record reserve MGID + 50
B. Config sys set max-vlan-resource-reservation 4096
C. Config sys set show sys mgid usage
D. Config sys set multicast-resource-reservation 3073
Answer: D

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NO.5 The attempt to manage an Ethernet Routing Switch (ERS) 8000 using a Virtual Route
Redundancy Protocol (VRRP) address was not successful. What is causing this problem?
A. The virtual router identifier is 0.
B. The data center interface is set as a critical IP interface.
C. A real IP address is required for management access not a VRRP address.
D. The virtual router identifier is configured for the VRRP IP address owner.
Answer: C

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NO.6 The SNMP counters check for authorization failures and other types error conditions. Which of
these SNMP error conditions is displayed in Enterprise Device Manager?
A. PCAP packet capture counters
B. In Bad Community Names counters
C. Fan Failure packet counters
D. Power Supply Failure packet counters
Answer: D

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NO.7 A campus network requirement is to introduce Virtual Routing and Forwarding (VRF) in the
existing Ethernet Routing Switch (ERS) 8600-based core. The technician has to configure VRF on the
ERS 8600. Which statement represents the order for configuring a new VRF?
A. Creating a new VLAN, add an IP address to the VLAN, create the VRF in the VLAN configuration.
B. Create VRF, change context to the new VRF, add an IP address, create a new VLAN, and move the
VLAN to the new VRF.
C. Create a VRF, change context to the new VRF, create a new VLAN, add an IP address to the VLAN.
D. Create a VRF, create a new VLAN, move the VLAN to the new VRF, change context to the new VRF,
and add an IP Address.
Answer: D

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NO.8 In a multicast campus, when should an ERS 8600 PIM interface be configured to run in passive
mode?
A. When the interface is used as an edge interface and is aggregating traffic.
B. When the interface is used as a core interface and needs to limit PIM messages to reduce the
system load.
C. When there are no unicast routing paths.
D. When more than one unicast routing protocol is in use.
Answer: A

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6006.1 132-S-708.1 dernières questions d'examen certification Avaya et réponses publiés

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Code d'Examen: 6006.1
Nom d'Examen: Avaya (Avaya Aura(TM) Communication Manager (R5.2.1) Implementation Exam)
Questions et réponses: 70 Q&As

Code d'Examen: 132-S-708.1
Nom d'Examen: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 77 Q&As

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NO.1 Your customer's company has extensive web services architecture. All communication with customers
has been through web chat and email. Customer demand has required the company to setup a call center.
They can only afford to staff a few agents, and firmly believe that a speech application that accesses their
existing web services would fulfill 70-80% of their incoming calls. Which solution would meet their
requirements?
A.Avaya Voice Portal and IVR Designer
B.Avaya Interactive Response and IVR Designer
C.Avaya Voice Portal and Avaya Dialog Designer
D.Avaya Interactive Response and Avaya Dialog Designer
Answer:C

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NO.2 A customer currently has one contact center in Denver using Avaya Interactive Response (IR). They
use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these features, their
applications are all written in TAS. They are very satisfied with the state of their current applications. They
are opening a new facility in another location and want to have the same Voice Self-Service applications
in this new location. They need the new location operational in four weeks. Cost is an issue. Since cost
and expediency are primary concerns, what would you suggest to add Voice Self-Service capacity to the
new location?
A.Add Avaya Voice Portal systems/ports in the new location.
B.Add Avaya Dialog Designer systems/ports in the new location.
C.Add Avaya Interactive Response systems/ports in the new location.
D.Add Avaya Interactive Response systems/ports to the primary location.
Answer:C

Avaya examen   132-S-708.1   132-S-708.1 examen

NO.3 A healthcare company operates a mail order prescription business. Its contact center primarily takes
orders from existing and new customers. Upper management has decided not to implement an Avaya
Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they implement
the new system, it will not operate as advertised. The IT staff asks you what they can do to ensure that
their application development time is not wasted in the event that they ultimately decide to migrate to
Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT staff?
A.Advise them to create their application using the competitor's proprietary tool set.
B.Advise them to create an application that exposes the weaknesses of the competitor platform.
C.Advise them to escalate the decision about the platform since it will be very difficult to convert later on.
D.Advise them to create their application in VoiceXML so that there will be portability to Avaya Voice
Portal.
Answer:D

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NO.4 Which three elements are required to run an Avaya Voice Portal solution with a speech application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D

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NO.5 Which integration alternative provides optimal routing to an agent based on information gathered at any
given point within a Voice Self-Service application?
A.Avaya Interaction Center
B.Avaya Proactive Contact
C.Avaya Operational Analyst
D.Avaya Interactive Intelligence
Answer:A

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NO.6 Which two methods can be used to get and put data between Avaya Interactive Response (IR) and
Avaya Interaction Center (IC)? (Choose two.)
A.LAN Gateway
B.DLG Connector
C.VOX Connector provided with IC
D.IC Connector provided with Avaya Dialog Designer
Answer:C D

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NO.7 A customer wants to answer technical support questions 24x7 yet avoid paying for increased staffing
for night and weekends. Forty-five percent of agent calls are simple fixes that include power-down and
power-up support, explaining where to obtain the three-page troubleshooting document, and the faxing of
that document. Agents also sell post-warranty maintenance plans and currently have only a 5% take rate
due to high call volumes from new customers. One solution is to off-load agent calls with an Avaya Voice
Self-Service solution. Which two activities are specifically targeted at reducing operational expenses and
meeting business requirements? (Choose two.)
A.Expensive customer service agents should not have to answer routine information requests.
B.Technical support calls should be delivered to customer service agents during the night and weekend
shifts.
C.Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D.Overflow calls should be routed to a voicemail system where they can describe their problem and get a
callback with the solution.
Answer:A C

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NO.8 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement an Avaya
Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to agents. They
want callers to be identified, serviced (provide routine information), and routed to an agent with minimal
input from the caller. Which two speech elements would be required to implement this solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C

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Code d'Examen: 3300
Nom d'Examen: Avaya (Avaya Aura® Contact Center Administration Exam)
Questions et réponses: 61 Q&As

Code d'Examen: 3200.1
Nom d'Examen: Avaya (Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam)
Questions et réponses: 65 Q&As

Code d'Examen: 3304
Nom d'Examen: Avaya (Avaya Call Center Elite Implementation and Maintenance Exam )
Questions et réponses: 69 Q&As

Code d'Examen: 3203
Nom d'Examen: Avaya (Avaya Aura Messaging Implementation and Maintenance Exam)
Questions et réponses: 69 Q&As

Code d'Examen: 3600
Nom d'Examen: Avaya (Avaya Ethernet Routing Switch Implementation and Maintenance Exam)
Questions et réponses: 129 Q&As

Code d'Examen: 3101
Nom d'Examen: Avaya (Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam)
Questions et réponses: 104 Q&As

Code d'Examen: 3102.1
Nom d'Examen: Avaya (Avaya Aura® Session Manager and System Manager Implementation and Maintenance Exam)
Questions et réponses: 69 Q&As

Code d'Examen: 3100.1
Nom d'Examen: Avaya (Avaya Aura Communication Manager Administration Exam)
Questions et réponses: 58 Q&As

Code d'Examen: 7004.1
Nom d'Examen: Avaya (Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam)
Questions et réponses: 66 Q&As

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NO.1 If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement.?
A. Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
B. Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF E
ND IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop
C. Section wait_loop
IF QUEUED AND
IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
D. Section wait_loop
IF NOT QUEUED AND
IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop
Answer: B

Avaya   3300 examen   3300 examen   3300
3.A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when
the Call Rate Intrinsic is used?
A. the number of contacts that entered the system in the last 10 minutes
B. the total number of active calls in the system
C. the number of calls that entered the system in the last 10 minutes
D. the number of calls answered in the preceding 10 minutes
Answer: A

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NO.2 A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The
data fields available are cumulative, fixed, and instantaneous. What is an example of a cumulative data
field?
A. Application Name
B. Average Answered Delay
C. Calls Waiting
D. Service Level Threshold
Answer: B

Avaya examen   certification 3300   3300

NO.3 A customer with Avaya Aura Contact Center has written a script application. The Problem View Is
showing a syntax error with the following area of script: IF DAY OF WEEK EQUALS MONDAY..FRIDAY
THEN
What is the correct syntax required for this application?
A. IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
B. IF DAY OF WEEK EQUAI S MON..FRI THEN
C. IF DAY OF WEEK - MONDAY FRIDAY THEN
D. IF DAY OF WEEK = MONDAY..FRIDAY THEN
Answer: D

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NO.4 Which two commands can update the value of a call variable? (Choose two.)
A. GIVE
B. READVAR
C. ASSIGN TO
D. COLLECT DIGITS
E. SEND REQUEST
Answer: CD

Avaya   certification 3300   3300   certification 3300   certification 3300

NO.5 Which statement regarding scripts is true?
A. A secondary script is the only place treatments can be applied to the call.
B. A primary script is referenced directly from the Master script, otherwise It Is a secondary script.
C. A primary script is the only place that call variables can be assigned.
D. Secondary and primary scripts are exactly the same.
Answer: B

Avaya   3300   3300   3300

NO.6 A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?
A. It links agents to applications.
B. It links skillsets to applications.
C. It links Intrlnslcs to applications.
D. It links Control Directory Numbers (CDN) to applications.
Answer: D

Avaya examen   certification 3300   certification 3300   3300

NO.7 A customer with Avaya Aura Contact Center has created a loop in a script application with the following
parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and
the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service
announcement

NO.8 How many seconds are recommended that a script should wait after queuing a contact to a skillset?
A. WAIT 1
B. WAIT 2
C. WAIT 4
D. WAIT 8
Answer: B

certification Avaya   3300   3300   certification 3300   3300 examen

NO.9 A customer with Avaya Contract Center in SIP environment would like to add voice processing
commands to an application.
Which block would be required?
A. IVR
B. Treatment
C. Output
D. Input
Answer: D

certification Avaya   3300 examen   3300   3300 examen   3300   3300

NO.10 A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being
answered in the automotive skillset in 20 seconds or less.
What would need to be programmed to obtain this data?
A. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level
2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
B. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2%
Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
C. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the
threshold class to the automotive skillset.
D. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the
threshold class to the automotive skillset.
Answer: D

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Code d'Examen: 132-S-900-7
Nom d'Examen: Avaya (Avaya IP Telephony Design Elective Exam)
Questions et réponses: 77 Q&As

Code d'Examen: 3605
Nom d'Examen: Avaya (Avaya Ethernet Routing Switch Implementation and Maintenance Exam)
Questions et réponses: 173 Q&As

Code d'Examen: 3202
Nom d'Examen: Avaya (Avaya Aura Conferencing (R7.x) Implementation and Maintenance Exam)
Questions et réponses: 68 Q&As

Code d'Examen: 3107
Nom d'Examen: Avaya (Avaya Session Border Controller Enterprise Implementation and Maintenance Exam)
Questions et réponses: 65 Q&As

Code d'Examen: 3103
Nom d'Examen: Avaya (Radvision Scopia Solution for Video Communications Exam)
Questions et réponses: 42 Q&As

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NO.1 Which activity cannot be performed by an MCU operator?
A. MCU configuration
B. Managing another conference
C. Viewing the conference list
D. Disconnecting a conference
Answer: B

certification Avaya   certification 3103   3103 examen

NO.2 What is the maximum High Definition (HD) resolution supported by SCOPIA XT Desktop?
A. 448P
B. 720P
C. 1080i
D. 1080P
Answer: D

Avaya   certification 3103   certification 3103   3103

NO.3 What is the maximum High Definition (HD) resolution supported by the Elite MCU?
A. 480P
B. 720P
C. 1080i
D. 1080P
Answer: D

Avaya   certification 3103   3103

NO.4 In which slot can you insert the Master Blade in the Scopia® Elite 5000 series 3U chassis?
A. the bottomslot
B. any slot except the top slot
C. any slot
D. only thetop slot
Answer: D

certification Avaya   3103   3103   certification 3103   3103 examen   3103

NO.5 What connectivity method(s) are available for H.323 clients to dial-in into the PathFinder
server?
A. PathFinder Client and H.460 support only.
B. Either PathFinder Client and H.460, or PathFinder Client and H.323 DirectPublicAccesssupport.
C. PathFinderClient,H.460 support, and H.323 Direct Public Access support.
D. PathFinderClient only.
Answer: C

Avaya examen   3103   3103 examen   3103 examen

NO.6 How can you limit the default call bandwidth for a specific user in a deployment that includes
the
iVIEW Management Suite?
A. Limitingthe bandwidth can be done only through the end-points.
B. The default call bandwidth can belimited as part ofthe terminal configuration set.
C. After the call is connected, limit the bandwidth through the meeting controlscreen.
D. Limitingthe bandwidth cannot be done for a specific user.
Answer: C

Avaya   3103   3103   3103   3103   3103

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Code d'Examen: 132-S-708.1
Nom d'Examen: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 77 Q&As

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NO.1 Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A.Microsoft IIS
B.Apache Tomcat
C.IBM WebSphere
D.Oracle J2EE Web Server
Answer:B C

Avaya examen   132-S-708.1   certification 132-S-708.1   132-S-708.1   132-S-708.1 examen   132-S-708.1

NO.2 An Avaya Voice Self-Service customer has a limited service contract for IT and telecommunications.
They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a pager. The
contact center uses Avaya contact center and reporting solutions. The contact center has staff onsite 24
hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-Service ports if
they can have access to the data center to monitor the system's health. There are significant security
concerns with providing this type of access to non-technical staff. Which alternative would allow the
contact center personnel some monitoring capabilities?
A.Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B.Place the self-service ports in front of the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
C.Place the self-service ports behind the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
D.Place the self-service ports in front the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
Answer:A

Avaya   132-S-708.1   certification 132-S-708.1   132-S-708.1 examen

NO.3 Which two hardware components are required for Avaya Voice Portal using Voice over IP? (Choose
two.)
A.NMS boards
B.Dialogic boards
C.Intel/AMD server
D.Communication Manager
Answer:C D

certification Avaya   132-S-708.1   132-S-708.1 examen   132-S-708.1

NO.4 A garden supply retailer begins taking orders for spring bulbs in early winter. Last year, their customers
started calling for order shipment status as early as late winter. The contact center is open Monday
through Friday. This is a seasonal increase in call volume only. Which three benefits would an Avaya
Voice Self-Service solution provide? (Choose three.)
A.Equalize trunking requirements throughout the entire year.
B.Permit callers to connect to an agent during non-business hours.
C.Permit callers to check on the scheduled date of the shipment 24x7.
D.Eliminate the repetitive or routine task of providing the shipping date to the caller.
E.Reduces the time the caller waits for an agent by automatically providing the date of the scheduled
shipment
Answer:C D E

Avaya   132-S-708.1   132-S-708.1

NO.5 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. What are three benefits that this company can expect to derive
from implementing an Avaya Voice Self-Service solution? (Choose three.)
A.Agents can focus on complex customer issues.
B.Solution provides an effective 1-way voicemail solution.
C.Answers to common questions are available at any time.
D.Callers are connected directly to the agent of their choice.
E.Callers can be directed to routine information without agent assistance.
Answer:A C E

Avaya   132-S-708.1 examen   132-S-708.1

NO.6 Your customer's company has extensive web services architecture. All communication with customers
has been through web chat and email. Customer demand has required the company to setup a call center.
They can only afford to staff a few agents, and firmly believe that a speech application that accesses their
existing web services would fulfill 70-80% of their incoming calls. Which solution would meet their
requirements?
A.Avaya Voice Portal and IVR Designer
B.Avaya Interactive Response and IVR Designer
C.Avaya Voice Portal and Avaya Dialog Designer
D.Avaya Interactive Response and Avaya Dialog Designer
Answer:C

Avaya   132-S-708.1   132-S-708.1

NO.7 Which three elements are required to run an Avaya Voice Portal solution with a speech application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D

Avaya   132-S-708.1   132-S-708.1   132-S-708.1   132-S-708.1 examen   132-S-708.1 examen

NO.8 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. They would like to implement a more sophisticated solution for
routing calls to agents, and make it seamless. They want callers to be identified, serviced, and if needed,
routed to an agent with minimal input from the caller. Which product integrates with Avaya Voice
Self-Service solutions to meet this need?
A.IBM WebSphere
B.Avaya Proactive Contact
C.Avaya Interaction Center
D.Call Management System
Answer:C

certification Avaya   132-S-708.1 examen   132-S-708.1 examen   132-S-708.1

NO.9 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To reduce staffing costs, this company has chosen to implement an Avaya Voice Self-Service
solution to process routine orders. They would like to implement a solution for placing calls to customers
when the status of their order changes (processed, shipped, cancelled). They want the calls to provide
the same information as if the customer had come in and requested it from the Avaya Voice Self-Service
solution. Which speech elements would be required to implement this solution?
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Application Builder (SAB)
D.Open Speech Dialog Modules (OSDM)
Answer:B

Avaya examen   132-S-708.1   certification 132-S-708.1   132-S-708.1

NO.10 A current Avaya Interactive Response (IR) customer is aware that the industry is moving to web-based
self-service architectures. In addition to the benefits of moving to advanced technologies, which two
business elements should be considered? (Choose two.)
A.need to replace the speech servers
B.capital investments in current equipment
C.time needed to convert any existing TAS applications to VoiceXML
D.inability to use VoIP until Avaya Voice Portal has been implemented
Answer:B C

Avaya   certification 132-S-708.1   132-S-708.1

NO.11 A customer wants to answer technical support questions 24x7 yet avoid paying for increased staffing
for night and weekends. Forty-five percent of agent calls are simple fixes that include power-down and
power-up support, explaining where to obtain the three-page troubleshooting document, and the faxing of
that document. Agents also sell post-warranty maintenance plans and currently have only a 5% take rate
due to high call volumes from new customers. One solution is to off-load agent calls with an Avaya Voice
Self-Service solution. Which two activities are specifically targeted at reducing operational expenses and
meeting business requirements? (Choose two.)
A.Expensive customer service agents should not have to answer routine information requests.
B.Technical support calls should be delivered to customer service agents during the night and weekend
shifts.
C.Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D.Overflow calls should be routed to a voicemail system where they can describe their problem and get a
callback with the solution.
Answer:A C

Avaya examen   132-S-708.1   132-S-708.1

NO.12 A company has decided to enter the ISV business and create custom Voice Self-Service applications for
Avaya platforms. They want to learn a single tool set and would like to be in this business for the
foreseeable future. Which skill set should they develop to be compatible with current and future Voice
Self-Service applications?
A.IVR Designer and VoiceXML
B.Dialog Designer and VoiceXML
C.Voice@Work and ScriptBuilder
D.IVR Designer and Transaction Assembly Script
Answer:B

Avaya examen   132-S-708.1 examen   132-S-708.1

NO.13 Which two methods can be used to get and put data between Avaya Interactive Response (IR) and
Avaya Interaction Center (IC)? (Choose two.)
A.LAN Gateway
B.DLG Connector
C.VOX Connector provided with IC
D.IC Connector provided with Avaya Dialog Designer
Answer:C D

Avaya   132-S-708.1 examen   132-S-708.1

NO.14 Which two hardware components are required for Avaya Interactive Response (IR) using Voice over IP?
(Choose two.)
A.NMS boards
B.Dialogic boards
C.Sun Sparc-based server
D.Communication Manager
Answer:C D

Avaya   132-S-708.1   certification 132-S-708.1   132-S-708.1 examen   132-S-708.1

NO.15 Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A.Speaker Verification
B.Application Simulation
C.TAS Application Development
D.VoiceXML Application Development
Answer:B D

certification Avaya   132-S-708.1   132-S-708.1   132-S-708.1   132-S-708.1

NO.16 A customer currently has one contact center in Denver using Avaya Interactive Response (IR). They
use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these features, their
applications are all written in TAS. They are very satisfied with the state of their current applications. They
are opening a new facility in another location and want to have the same Voice Self-Service applications
in this new location. They need the new location operational in four weeks. Cost is an issue. Since cost
and expediency are primary concerns, what would you suggest to add Voice Self-Service capacity to the
new location?
A.Add Avaya Voice Portal systems/ports in the new location.
B.Add Avaya Dialog Designer systems/ports in the new location.
C.Add Avaya Interactive Response systems/ports in the new location.
D.Add Avaya Interactive Response systems/ports to the primary location.
Answer:C

Avaya examen   certification 132-S-708.1   132-S-708.1   132-S-708.1   132-S-708.1

NO.17 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement an Avaya
Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to agents. They
want callers to be identified, serviced (provide routine information), and routed to an agent with minimal
input from the caller. Which two speech elements would be required to implement this solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C

certification Avaya   132-S-708.1   132-S-708.1 examen   certification 132-S-708.1   132-S-708.1 examen

NO.18 A customer currently has one contact center in Los Angeles using CONVERSANT? They use TDM
and DTMF. They are dissatisfied with the state of their current applications. They want to use speech
applications to simplify classification and routing of customer calls. They also expect a much higher
resolution of calls within their Voice Self-Service environment. The customer has rigid IT standards. The
only approved server hardware is Intel-based. Servers must only be purchased through the IT department.
Which two Voice Self-Service components would closely align with the customer's requirements?
(Choose two.)
A.IVR Designer
B.Avaya Voice Portal
C.Avaya Dialog Designer
D.Avaya Interactive Response
Answer:B C

Avaya   certification 132-S-708.1   132-S-708.1 examen   132-S-708.1 examen   132-S-708.1

NO.19 A healthcare company operates a mail order prescription business. Its contact center primarily takes
orders from existing and new customers. Upper management has decided not to implement an Avaya
Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they implement
the new system, it will not operate as advertised. The IT staff asks you what they can do to ensure that
their application development time is not wasted in the event that they ultimately decide to migrate to
Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT staff?
A.Advise them to create their application using the competitor's proprietary tool set.
B.Advise them to create an application that exposes the weaknesses of the competitor platform.
C.Advise them to escalate the decision about the platform since it will be very difficult to convert later on.
D.Advise them to create their application in VoiceXML so that there will be portability to Avaya Voice
Portal.
Answer:D

certification Avaya   132-S-708.1   certification 132-S-708.1   132-S-708.1

NO.20 Which integration alternative provides optimal routing to an agent based on information gathered at any
given point within a Voice Self-Service application?
A.Avaya Interaction Center
B.Avaya Proactive Contact
C.Avaya Operational Analyst
D.Avaya Interactive Intelligence
Answer:A

certification Avaya   certification 132-S-708.1   certification 132-S-708.1   132-S-708.1 examen

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L'avènement de la certification Avaya pratique d'examen 132-S-100 questions et réponses

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Code d'Examen: 132-S-100
Nom d'Examen: Avaya (Avaya Sales Certification Specialist)
Questions et réponses: 49 Q&As

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NO.1 .Who determines the maintenance renewal strategy when a Partner has previously sold a
maintenance agreement to a non Global / US Named Account? (Choose two.)
A. The Avaya Direct team owns the maintenance renewal strategy.
B. The Avaya Telesales team owns the maintenance renewal strategy.
C. The end-user customer.
D. The Partner owns the maintenance renewal strategy, which may include a Channel Service
Agreement, Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer: C,D

Avaya   132-S-100   132-S-100 examen

NO.2 .A business process consists of a set of steps that an organization typically uses to execute daily
business and is _____.
A. Measurable using Key Process Indicators
B. Measurable using Key Performance Indicators
C. Measurable using Key Process Instances
D. Measurable using Key Primary Indicators
Answer: A

certification Avaya   132-S-100   certification 132-S-100

NO.3 .Which is NOT a common business problem addressable by Avaya's IPT solutions?
A. Inability to get the appropriate parties together to make decision
B. Inability to communicate during a major business interruption
C. Multiple disparate systemsthat are expensive to maintain
D. Disconnected branch offices
Answer: A

certification Avaya   certification 132-S-100   132-S-100   132-S-100 examen

NO.4 .Avaya will have direct resources assigned for primary coverage for which two of the following
account types? (Choose two.)
A. Non Global / US Named
B. US Named
C. Global
D. All account types
Answer: B,C

Avaya examen   132-S-100   certification 132-S-100   132-S-100 examen

NO.5 .A key capability of Avaya's IP Telephony solutions is to extend customer announcements,
voicemail greetings, and other applications from the core to the branches, enabling _____.
A. A higher TCO
B. Branch office managers to maintain and administer their own communications systems
C. Consistent user experiences
D. Each user to have a different, customized experience
Answer: C

Avaya examen   132-S-100   132-S-100   132-S-100 examen   certification 132-S-100   132-S-100

NO.6 .In the Contact Center portfolio, how does Avaya solve this customer problem: Inability to make
good decisions on behalf of customers and to provide personalized customer service?
A. Access to actionable customer data through a single database and reporting platform
B. Ability to extend applications outward through the enterprise
C. Access convenient communications capabilities to find and reach people more effectively
D. Best practice use of technology
Answer: A

Avaya   132-S-100 examen   certification 132-S-100   132-S-100 examen

NO.7 .Partners selling to Global Accounts at the Avaya Direct Account Team's invitation must sell which
of the following?
A. Avaya Services only
B. Avaya products only
C. Avaya content for both products and services where Avaya has an applicable offer
D. Any products or services they choose
Answer: C

Avaya examen   132-S-100 examen   132-S-100   132-S-100 examen

NO.8 .SIP is a key enabler of intelligent communications because it allows for monitoring of _____.
A. Presence
B. Metrics
C. Call volume
D. Process
Answer: A

Avaya   132-S-100   132-S-100 examen   132-S-100

NO.9 .Which enterprise is defined by having over 1000 users, mulitple locations, are often multinational,
and have complex business models?
A. Very-small-sized
B. Small-sized
C. Mid-sized
D. Large-sized
Answer: D

Avaya   132-S-100   132-S-100   132-S-100   132-S-100 examen

NO.10 .Which are the three basic functions of the Communication Manager Software?
A. PBX functionality,Contact Center functionality, Mobility Server
B. PBX functionality, Mobility Server, IPSoftphone
C. Mobility Server,Contact Center functionality, DoS Protection Server
D. Contact Center functionality, PBX functionality, SIP Enablement
Answer: A

certification Avaya   132-S-100 examen   132-S-100 examen   132-S-100 examen

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Code d'Examen: 132-S-720.1
Nom d'Examen: Avaya (Specialist Call Center Implement and Support Elective Exam)
Questions et réponses: 128 Q&As

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NO.1 Your customer is reporting that after hours callers are being disconnected. Recently they changed the
out-of-hours vector from routing to an internal voice mailbox to an off site answering service using a
route-to digits step
What is happening?
A. Dial ahead digits are being discarded
B. In the associated vector, coverage on route-to digits step was set to no.
C. In the associated vector, coverage on route-to digits step was set to °yee
D. Class of Restriction on associated VON has too low of an FRL to allow outcalling
Answer: D

certification Avaya   132-S-720.1 examen   132-S-720.1   132-S-720.1

NO.2 Which file is responsible for setting up a default route on a CMS system?
A. /etc/hosts
B. /etc/router
C. /etc/deftultrouter
D. /etc/netstat
Answer: C

Avaya   certification 132-S-720.1   132-S-720.1 examen

NO.3 A customer wishes to allocate the subnet 255.255252.0 to the ® cus t o m e r LAN ne t w o r k i n t e rf ac ¡¯ o n t h
CMS. Which file must be amended to ensure that this net mask is correctly allocated when the CMS
system is rebooted?
A. /etc!subnet
B. /etc/netmasks
C. /etcfnetworks
D. /etcfhosts
Answer: B

Avaya examen   132-S-720.1 examen   132-S-720.1 examen   132-S-720.1

NO.4 The events table provides a list of events, a brief description that displays on the screen for the event,
and a full explanation of the event. In what document can this table be found?
A. Feature Description and Implementation for Avaya Communication Manager
B. Administrator Guide for Avaya Communication Manager
C. ACD Guide for Avaya Communication Manager
D. Avaya Call Center Release 4.0 Call Vectoring and Expert Agent Selection (EAS) Guide
Answer: D

Avaya   132-S-720.1 examen   132-S-720.1   132-S-720.1 examen

NO.5 Your customer is implementing third-party data directed routing
Which three ctor steps would cause an adjunct routing request to be terminated? (Choose three.)
A. check split
B. wait
C. queue
D. go to step
E. converse on split
Answer: A, C, E

Avaya examen   132-S-720.1   132-S-720.1 examen

NO.6 Your customer has basic reporting requirements that include agent level skill reporting for 12
simultaneous supervisors accessing real-time information using PCs over their Local Area Network. What
is the most cost effective reporting offer that meets these requirements?
A. BCMR Desktop
B. BCMS
C. CMS
D. Operational Analyst
Answer: C

Avaya   132-S-720.1 examen   132-S-720.1 examen   132-S-720.1

NO.7 You are working an intermittent issue with Avaya IP Agent R6 and have enabled Event Logging on the
end-users computer to capture log files. You need to instruct the end-user how to insert an event mark in
the log when the problem occurs.
Which keyboard combination do you have the end-user press to mark the event?
A. Alt + M
B. Alt + E
C. Ctrl + E
D. CtrI+M
Answer: C

certification Avaya   132-S-720.1 examen   132-S-720.1 examen   132-S-720.1   132-S-720.1   132-S-720.1 examen

NO.8 Your customer is implementing an AE Services 4 0 and has purchased the software only solution.
What hardware and software must the customer provide?
A. server hardware platform and Red Hat Enterprise Edition 3
B. server hardware platform and Red Hat Enterprise Edition 4
C. server hardware platform, Red Hat Enterprise Edition , and all third-party software required for AE
D. Services server hardware platform, Red Hat Enterprise Edition 3. and all third-party software required
for AE Services
Answer: B

Avaya   132-S-720.1   certification 132-S-720.1   certification 132-S-720.1   132-S-720.1

NO.9 You are a team member assigned on a project to install a new Avaya S87XX Media Server and a new
Avaya Call Management System (CMS). Who is responsible for identifying what equipment has arrived at
the customers site?
A. the field technician
B. the client executive
C. the program manager
D. the remote field engineer (RFE)
Answer: A

Avaya   certification 132-S-720.1   132-S-720.1   certification 132-S-720.1   132-S-720.1 examen   132-S-720.1

NO.10 Which three statements descnbe the correct use of the asaiuui vector vanable when communicating
with an adjunct computer telephony integration application? (Choose three.)
A. Valid lengths of the asaiuui vector variable range from 1 to 24 digits
B. The asaiuu, vector variable allows the adjunct CTI application to set a variable for use in vector
processing
C. A common use for the asaiuui variable in a vector step is to test the assigned value against a threshold
value.
D. The scope of the asaiuui variables is only local
E. Once a value is assigned, it cannot be modified or changed byrne adjunct
Answer: B, C, D

certification Avaya   certification 132-S-720.1   132-S-720.1   132-S-720.1 examen

NO.11 When turning on the CMS application an installation engineer receives the message shown:
®C heck i ng t he S ys t e m Tunab l es f o r CM S va l ues m d : m irr o r ed_ r oo t _ fl ag MUST be se t t o 1 CM S canno t r un
without correct tunable values. Error occurred while processing request..... see
/cmsfinstallllogdir/admin.log for detaiIs ¯
Which file will require amending to resolve this problem?
A. /etcftunables
B. /etc/system
C. /cms/insta llftunables
D. /etc/defaultlmirror
Answer: B

Avaya   132-S-720.1 examen   132-S-720.1

NO.12 The field service technician is responsible for which two tasks? (Choose two )
A. onsite equipment inventorV
B. application of powerto onsrte equipment
C. obtaining necessary TCP/ IP addresses
D. ensunng the equipment room is ready for installation
Answer: A, B

Avaya   132-S-720.1   certification 132-S-720.1   132-S-720.1   132-S-720.1 examen

NO.13 A customer wants to know the definition of the Average ACD Time on the Historical Split Skill Summary
Interval Report. Which documentation would you reference in order to obtain this information?
A. Avaya Call Management System Supervisor Release 14 Reports
B. Avaya CMS Supervisor Release 14 Report Designer
C. Avaya CMS Capacities
D. Avaya Call Management System Release 14 Administration
Answer: A

Avaya   132-S-720.1   132-S-720.1 examen   132-S-720.1 examen   certification 132-S-720.1

NO.14 Your customer wants to periodically adjust agent skill assignments and preferences automatically
(without human intervention) based on real-time agent sales results in their CRM application.
Which solution would satisfy the requirement?
A. Implement a custom CTI application which will change the agent skills.
B. Pursue a custom application through Avaya CSI
C. Use Avaya Site Administration Scheduling.
D. Use CMS Supervisor scripting.
Answer: B

certification Avaya   132-S-720.1 examen   132-S-720.1   132-S-720.1   132-S-720.1   132-S-720.1

NO.15 Your customer is migrating their call center from basic ACD to EAS.
After the EAS feature has been licensed on the system, what are three tasks that must be completed to
facilitate the EAS conversion? (Choose three.)
A. EAS must be optioned on the Feature Related System Parameters form.
B. The CMS (if present) switch administration for the ACO must be changed to support EAS.
C. Queue Status Indicators must be re-administered.
D. Agent work mode buttons on voice terminals must be modified.
E. Administer hunt groups for Redirect on No Answer (RONA).
Answer: A, B, D

Avaya examen   certification 132-S-720.1   132-S-720.1   132-S-720.1   132-S-720.1 examen

NO.16 For a High Availabihty CMS design supporting 4 ACDs with the CMS servers co-located with a local
ACD, the customer should have available which of the following Ethernet switch port configurations to
support the installation?
A. 2 Ethernet switch ports at each remote Communication Manager location I Ethernet switch port for
each Communication Manager co-located with a CMS server. 1 Ethernet switch port for each CMS server
B. 1 Ethernet switch port for each Communication Manager and 2 Ethernet switch ports for the Primary
and Secondary CMS servers.
C. 2 Ethernet swich ports at each remote Communication Manager location. 1 Ethernet switch port for
each Communication Manager co-located with a CMS server. 2 Ethernet switch ports for each CIViS
server.
D. 2 Ethernet switch ports at each Communication Manager location and 2 Ethernet switch ports for each
CMS server (Primary and Seconday)
Answer: D

Avaya   132-S-720.1   132-S-720.1

NO.17 For single site call centers where Call Management System (CMS) data is critical to their business,
which two benefits does the CMS provide for minimum data loss? (Choose two.)
A. disk mirroring
B. Survivable CMS
C. high availability CMS
D. duplicated processors
Answer: A, C

Avaya   132-S-720.1   132-S-720.1   certification 132-S-720.1

NO.18 Your customer is implementing a non-AVAYA CI/LAN application in conjunction with Communication
Manager (CM) 4 0 What is the minimum software licensing required on Communication Manager and AE
Services?
A. ASAI Core on CM and TSAPI Basic and Ad ¯i anced on AE Se r M ces
B. ASAI Core on CM and CvtAN on AE Ser ¯.i ces
C. ASAI Core, ASAI Plus and Cli Stations on CM and CVLAN on AE Services
D. CTI Propnetary Adjunct inks on CM and CVL.AN on AE Services
Answer: B

Avaya examen   132-S-720.1   132-S-720.1   certification 132-S-720.1

NO.19 You ask the Avaya Call Management System (CMS) administrator to increase the measured trunks.
Since the administrator has not changed parameters before, CMS administration documentation must be
accessed. Which three sections are needed to change parameters? (Choose three.)
A. Free Space Allocation
B. Data Storage Allocation
C. Trunk Group assignment
D. Data Collection
E. Disk Allocation
Answer: A, B, D

Avaya   132-S-720.1   132-S-720.1 examen

NO.20 You have been assigned a project to add an ACD to an existing Avaya Call Management System (CMS).
The customer has requested that Avaya provide a turn-key implementation Which three resources will
you schedule? (Choose three)
A. Communication solutions integration - provisioning
B. Communicabon and Solution Integration (C&Sl)
C. software specialist
D. on-site technician
E. Network Integration Center (NIC)
Answer: A, B, D

Avaya examen   certification 132-S-720.1   132-S-720.1 examen   132-S-720.1 examen   132-S-720.1   certification 132-S-720.1

NO.21 You have just installed Avaya P Agent R-6 on the computers for all 150 agents. All of the computers can
ping the Communication Manager (CM), but only 100 of the agents can log into their lP Agent station.
What is the cause of this issue?
A. The ®M ax i m u m C oncu rr en tl y R eg i s t e r ed I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯
screen is set to 100.
B. The ® I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯ sc r een i s se t t o¡ n
C. The ®M u lti m ed i a M od ¡¯ f ield o n t h ¡ ® chan ge s tat o n ¡ ¯ fo r m i s s et t o ¡ ® E nh n c
D. The ®Phone Fea t u r e¡¯ w i nd o w o n t h ¡® S tat ion A dm i n istrat io n f o r m nee d s t o be s e t o ¡® -In ¯.
Answer: A

certification Avaya   certification 132-S-720.1   132-S-720.1 examen

NO.22 Your customer is implementing Application Enablement Services for a TSAPI application. What
represents the recommended TCPI1P connectMty for AE Services?
A. AE Services etho and AE Services ethi both connect to the local LAN.
B. AE Services etho connects to a dedicated CLAN, AE Services ethi connects to a second dedicated
CLAN. ME Services eth2 connects to the local LAN.
C. AE Services etho connects to the customer application server1 ME Services ethi connects to a
dedicated CLAN.
D. AE Services etho connects to a private LANfV1..AN for the transport links to Communication Manager,
AE Services ethi connects to the customers LAN.
Answer: D

Avaya   132-S-720.1   132-S-720.1   132-S-720.1 examen

NO.23 Your client needs to address agent morale issues thin their call center. These issues are tied to those
agents who staff a higher number of skills resulting in more time spent on ACO calls (also known as hot
seats ¯).
Which Avaya capability should be used to help eliminate ® ho t sea t ¡¯ in a c a ll ce nter
A. Auto-Reserve Agents
B. Least Occupied Agent (LOA)
C. Expert Agent Selection (EAS)
D. Percent Allocation Distribution (PAD)
Answer: B

Avaya examen   132-S-720.1   132-S-720.1 examen   certification 132-S-720.1

NO.24 You have just received a call from a customer that agent 6024 is no longer receiving calls for skill 6.
The customer informs you that the agent was receiving calls yesterday for this skill. You display the agent
login ID and inform the customer that skill 6 is no longer assigned in the agents profile. The customer
wants to know when the agents profile was changed. Keep in mind that changes to agent profiles for this
customer can only be made through the Media Server,
Which command would you use to determine when a change was made to this agents profile?
A. display changes extension 6024
B. list history
C. display agent 6024
D. displayevents 6024
E. trace agents
Answer: B

certification Avaya   132-S-720.1   132-S-720.1   132-S-720.1   certification 132-S-720.1   certification 132-S-720.1

NO.25 Your customer would like to be able to collect call center data when the enterprise fragments using a
remote gateway. Since this is a small location, an LSP was installed to support the users Which system
would allow the customer to collect and then add data back to the main Call Management System (CMS)?
A. HACMS
B. Primary CMS
C. BCMR-D
D. Survivable CMS
Answer: D

Avaya   certification 132-S-720.1   certification 132-S-720.1   132-S-720.1

NO.26 Which of the following is not a valid connecbvity test available using the Applications Enablement
Services Utilities menu available from OAM?
A. TSAPI Test
B. Ping Host
C. ASAI Test
D. Traceroute
Answer: D

Avaya examen   certification 132-S-720.1   132-S-720.1 examen   certification 132-S-720.1

NO.27 Your customer wants the ability to automatically notity Avaya Call Management System (CMS)
Supervisors when there are excessive calls in queue to be answered. A possible solution is to implement
the Communication and Solution Integration CMS Supervisor Threshold Paging Package
Which condition must be met for the CMS Supervisor Threshold Paging Package to work?
A. The CMS must have access to the public network.
B. The agent must have remote text messaging capabilities
C. The supervisor must has a CMS login ID
D. The refresh rate for checking the users thresholds can be changed.
Answer: A

Avaya   certification 132-S-720.1   132-S-720.1   132-S-720.1 examen   132-S-720.1

NO.28 A customer adding a second ACD to an existing Avaya Call Management System (CMS). The
customer also wants to add External Call History (ECH) capablrties and Network Printing Interfaces
(NWF), The MuIti-Ste Routing Interface supports one 1CM Penpheral Gateway (PG) and DNS services.
Which implementation affects service to the CMS?
A. adding 1WP
B. adding DNS services
C. adding Multi-Site Routing
D. adding ECH
Answer: D

Avaya   132-S-720.1   132-S-720.1   132-S-720.1   132-S-720.1

NO.29 Your customer must be able to confirm that clients have input valid credit card numbers.
As a backup to using a custom CTI application, which vector variable should be used to validate account
numbers?
A. DIV
B. SEL
C. CATR
D. MOD1O
Answer: D

certification Avaya   132-S-720.1 examen   132-S-720.1   132-S-720.1 examen

NO.30 Your customer has commissioned agents who take both service related calls as well as sales
opportunity calls The agents receive a commission on all sales. Which Business Advocate feature would
assure that agents are provided equal opportunity to take sales related calls?
A. Service Objective
B. Percentage Allocation Distribution
C. Service Level Supervisor
D. Reserve Agent
Answer: B

Avaya   132-S-720.1 examen   132-S-720.1   132-S-720.1 examen

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