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2013年12月5日星期四

Meilleur EXIN SCNP test formation guide

Les spécialiste profitant leurs expériences et connaissances font sortir les documentations particulière ciblées au test EXIN SCNP pour répondre une grande demande des candidats. Maintenant, la Q&A plus nouvelle, la version plus proche de test EXIN SCNP réel est lancée. C'est possible à réussir 100% avec le produit de EXIN SCNP. Si malheureusement, vous ne passez pas le test, votre argent sera tout rendu. Vous pouvez télécharger le démo gratuit en Internet pour examiner la qualité de Q&A. N'hésitez plus d'ajouter le produit au panier, Pass4Test peut vous aider à réussir le rêve.

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Pass4Test est un fournisseur de formation pour une courte terme, et Pass4Test peut vous assurer le succès de test EXIN SCNP. Si malheureusement, vous échouez le test, votre argent sera tout rendu. Vous pouvez télécharger le démo gratuit avant de choisir Pass4Test. Au moment là, vous serez confiant sur Pass4Test.

Code d'Examen: SCNP
Nom d'Examen: EXIN (SCNP Strategic Infrastructure Security)
Questions et réponses: 233 Q&As

La partie plus nouvelle de test Certification EXIN SCNP est disponible à télécharger gratuitement dans le site de Pass4Test. Les exercices de Pass4Test sont bien proches de test réel EXIN SCNP. En comparaison les Q&As dans les autres sites, vous trouverez que les nôtres sont beaucoup plus complets. Les Q&As de Pass4Test sont tout recherchés par les experts de Pass4Test, y compris le test simulation.

Les experts de Pass4Test profitent de leurs expériences et connaissances à augmenter successivement la qualité des docmentations pour répondre une grande demande des candidats, juste pour que les candidats soient permis à réussir le test EXIN SCNP par une seule fois. Vous allez avoir les infos plus proches de test réel à travers d'acheter le produti de Pass4Test. Notre confiance sont venue de la grande couverture et la haute précision de nos Q&As. 100% précision des réponses vous donnent une confiance 100%. Vous n'auriez pas aucun soucis avant de participer le test.

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NO.1 Often times attackers will run scans against the network to identify different network and operating
systems, and resources that are available. If an attacker runs scans on the network, and you are logging
the connections, which of the following represent the legitimate combination of packets that will be sent
between the attacker and target?
A. Attacker PSH-FIN Scan, Target RST-FIN Response
B. Attacker ACK Scan, Target NULL Response
C. Attacker NULL Scan, Target RST Response
D. Attacker SYN Scan, Target NULL Response
E. Attacker FIN Scan, Target RST Response
Answer: C,E

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NO.2 What is a problem with symmetric key cryptography?
A. It is slower than asymmetric key cryptography
B. Secure distribution of the public key
C. There is a lack of encryption protocols that can use symmetric key cryptography
D. Secure distribution of a secret key
E. Symmetric key cryptography is reserved for the NSA
Answer: D

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NO.3 What is the name of the informational page that is relevant to a particular command in Linux?
A. Readme Page
B. Lnx_nfo Page
C. Man Page
D. X_Win Page
E. Cmd_Doc Page
Answer: C

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NO.4 You are configuring the lines that control access to exported objects on your server running NFS. If you
have a directory called /Tech and you wish to export this directory to network 192.168.20.0/24, allowing
root access, and the permissions of read and write, which of the following lines will accomplish this?
A. (RW) no_root_squash /Tech 192.168.20.0/24
B. /Tech 192.168.20.0/24 (rw) no_root_squash
C. (RW) no_root_squash 192.168.20.0/24 /Tech
D. (RW)no_root_squash:/Tech 192.168.20.0/24
E. /Tech 192.168.20.0/24(rw) no_root_squash
Answer: E

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NO.5 If you encrypt or decrypt files and folders located on a remote computer that has been enabled for
remote encryption; the data that is transmitted over the network by this process is not encrypted. In order
to keep data encrypted as it is transmitted over the network, which of the following must you do?
A. You must implement EFS.
B. You must implement B2 security for Windows.
C. You must use IPSec.
D. You must use a recovery agent.
E. You must transmit the entire folder, not individual files.
Answer: C

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NO.6 To increase the security of your network and systems, it has been decided that EFS will be implemented
in the appropriate situations. Two users are working on a common file, and often email this file back and
forth between each other. Is this a situation where the use of EFS will create effective security, and why
(or why not)?
A. No, the security will remain the same since both users will share the same key for encryption.
B. Yes, since the file will be using two keys for encryption the security will increase.
C. No, the security will remain the same since both users will share the same key for decryption.
D. Yes, since the file will be using two keys for decryption the security will increase.
E. No, EFS cannot be used for files that are shared between users.
Answer: E

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NO.7 On Monday, during a routine check of a users Windows workstation, you find the following program,
called regedit.bat on the users local hard drive:
Net localgroup administrators local /all Start regedit.exe Exit
What is this program capable of doing on this computer?
A. Nothing, the first line is coded wrong.
B. It will add the administrators to the local group
C. It will add the local user to all local groups
D. It will add the administrators to all local groups
E. It will add the local user to the administrators group
Answer: E

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NO.8 In the past it was, at times, difficult to locate current information on security vulnerabilities. What is the
name of the security communitys effort to create a comprehensive database of multiple vulnerabilities and
security tools?
A. Common Vulnerabilities and Exploits
B. Cataloged Venerations and Exposures
C. Common Vulnerabilities and Exposures
D. Cataloged Vulnerabilities and Exposures
E. Cataloged Vulnerabilities and Exploits
Answer: C

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NO.9 In order for your newly written security policy to have any weight, it must be implemented. Which of the
following are the three components of a successful Security Policy Implementation in an organization?
A. Policy Monitoring
B. Policy Design
C. Policy Committee
D. Policy Enforcement
E. Policy Documentation
Answer: A,B,D

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NO.10 Recently, you have seen an increase in intrusion attempts and in network traffic. You decide to use
Snort to run a packet capture and analyze the traffic that is present. Looking at the example, what type of
traffic did Snort capture in this log file?
A. Windows 2000 Ping Request
B. Windows NT 4.0 Ping Request
C. Linux Ping Request
D. Linux Ping Response
E. Windows NT 4.0 Ping Response
Answer: B

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NO.11 As per the guidelines in the ISO Security Policy standard, what is the purpose of the section on
Business Continuity Planning?
A. The objectives of this section are to maintain appropriate protection of corporate assets and to ensure
that information assets receive an appropriate level of protection.
B. The objectives of this section are to provide management direction and support for information security.
C. The objectives of this section are to counteract interruptions to business activities and to critical
business processes from the effects of major failures or disasters.
D. The objectives of this section are to avoid breaches of any criminal or civil law, statutory, regulatory or
contractual obligations and of any security requirements, and to ensure compliance of systems with
organizational security policies and standards.
E. The objectives of this section are to control access to information, to prevent unauthorized access to
information systems, to ensure the protection of networked services, and to prevent unauthorized
computer access.
Answer: C

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NO.12 You have just become the senior security professional in your office. After you have taken a complete
inventory of the network and resources, you begin to work on planning for a successful security
implementation in the network. You are aware of the many tools provided for securing
Windows 2003 machines in your network. What is the function of Secedit.exe?
A. This tool is used to set the NTFS security permissions on objects in the domain.
B. This tool is used to create an initial security database for the domain.
C. This tool is used to analyze a large number of computers in a domain-based infrastructure.
D. This tool provides an analysis of the local system NTFS security.
E. This tool provides a single point of management where security options can be applied to a local
computer or can be imported to a GPO.
Answer: C

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NO.13 During a one week investigation into the security of your network you work on identifying the information
that is leaked to the Internet, either directly or indirectly. One thing you decide to evaluate is the
information stored in the Whois lookup of your organizational website. Of the following, what pieces of
information can be identified via this method?
A. Registrar
B. Mailing Address
C. Contact Name
D. Record Update
E. Network Addresses (Private)
Answer: A,B,C,D

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NO.14 You are working on the authentication systems in your network, and are concerned with your legacy
systems. In Windows NT 4.0, before Service Pack 4 (SP4), there were only two supported methods of
authentication. What were those two methods?
A. NetBIOS
B. LM
C. NTLM
D. NTLMv2
E. Kerberos
Answer: B,C

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NO.15 You have become the lead security professional for a mid-sized organization. You are currently
studying DNS issues, and configuration options. You come across the concepts of DNS Spoofing, and
investigate more. What is DNS Spoofing?
A. DNS Spoofing is when the DNS client submits a false DNS request to the DNS server, and the DNS
server responds with correct data.
B. DNS Spoofing is the DNS client submits a DNS request to the DNS server using a bogus IP address,
and the DNS server responds to the incorrect host.
C. DNS Spoofing is when a DNS Server responds to an unauthorized DNS client, providing that client with
name resolution.
D. DNS Spoofing is when a DNS client is forced to make a DNS query to an imposter DNS server, which
send the client to an imposter resource.
E. DNS spoofing is when a DNS server provides name resolution to clients that are located in a different
IP subnet than the server itself.
Answer: D

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NO.16 You are discussing the design and infrastructure of the Internet with several colleagues when a
disagreement begins over the actual function of the NAP in the Internets design. What is the function of a
NAP in the physical structure of the Internet?
A. The NAP provides for a layered connection system of ISPs connecting to the backbone.
B. The NAP provides the actual connection point between a local user and the Internet.
C. The NAP provides the physical network with communication channels for the Internet and voice/data
applications.
D. The NAP provides a national interconnection of systems, called peering centers, to the NSPs.
E. The NAP provides for a connection point between an ISP and the backbone of the Internet.
Answer: E

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NO.17 During the review of the security logs you notice some unusual traffic. It seems that a user has
connected to your Web site ten times in the last week, and each time has visited every single page on the
site. You are concerned this may be leading up to some sort of attack. What is this user most likely getting
ready to do?
A. Mirror the entire web site.
B. Download entire DNS entries.
C. Scan all ports on a web server.
D. Perform a Distributed Denial of Service attack through the Web server.
E. Allow users to log on to the Internet without an ISP.
Answer: A

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NO.18 During the configuration of your Linux system, you are working with the available drives in
thecomputer.
What syntax defines the First (Primary) IDE hard disk drive?
A. /dev/sda
B. /dev/fda
C. /dev/hd1
D. /dev/hda
E. /dev/fd1
Answer: D

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NO.19 You are aware of the significance and security risk that Social Engineering plays on your
company. Of the following Scenarios, select those that, just as described, represent potentially dangerous
Social
Engineering:
A. A writer from a local college newspapers calls and speaks to a network administrator. On the call the
writer requests an interview about the current trends in technology and offers to invite the administrator to
speak at a seminar.
B. An anonymous caller calls and wishes to speak with the receptionist. On the call the caller asks the
receptionist the normal business hours that the organization is open to the public.
C. An anonymous caller calls and wishes to speak with the purchaser of IT hardware and
software. On the call the caller lists several new products that the purchaser may be interested in
evaluating. The caller asks for a time to come and visit to demonstrate the new products.
D. An email, sent by the Vice President of Sales and Marketing, is received by the Help Desk asking to
reset the password of the VP of Sales and Marketing.
E. An email is received by the Chief Security Officer (CSO) about a possible upgrade coming from the ISP
to a different brand of router. The CSO is asked for the current network's configuration data and the
emailer discusses the method, plan, and expected dates for the rollover to the new equipment.
Answer: D,E

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NO.20 Which of the following are symmetric encryption algorithms?
A. MD5
B. RSA
C. Diffie-Hellman
D. 3DES
E. AES
Answer: D,E

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NO.21 In the process of public key cryptography, which of the following is true?
A. Only the public key is used to encrypt and decrypt
B. Only the private key can encrypt and only the public key can decrypt
C. Only the public key can encrypt and only the private key can decrypt
D. The private key is used to encrypt and decrypt
E. If the public key encrypts, then only the private key can decrypt
Answer: E

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NO.22 You are configuring the permissions to a file, called file1, on your Linux file server. You wish to change
the permissions to remove the execute permission from the others and group. Which of the following
commands will complete this task?
A. umask x-og file1
B. umask og-x file1
C. chmod xog- file1
D. chmod x-og file1
E. chmod og-x file1
Answer: E

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NO.23 Recently, you have seen an increase in intrusion attempts and in network traffic. You decide to use
Snort to run a packet capture and analyze the traffic that is present. Looking at the example, what type of
traffic did Snort capture in this log file?
A. Windows 2000 Ping Request
B. Windows NT 4.0 Ping Request
C. Linux Ping Request
D. Linux Ping Response
E. Windows NT 4.0 Ping Response
Answer: B

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NO.24 You have just downloaded a new file, called scnpfile.tar.gz. You are going to verify the file prior to
un-archiving the file. Which command do you need to type to un-compress the file, prior to unarchiving?
A. tar xvf scnpfile.tar.gz
B. tar -zxvf scnpfile.tar.gz
C. gunzip scnpfile.tar.gz
D. gunzip -xvf scnpfile.tar.gz
E. gunzip -zxvf scnpfile.tar.gz
Answer: C

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NO.25 When using the 3DES encryption ( C = EK1[DK2[EK1[P]]] ) , what is the function of C?
A. C is the text before encryption
B. C is the first encryption key
C. C is the second encryption key
D. C is the decryption key
E. C is the text after encryption
Answer: E

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NO.26 To maintain the security of your network you routinely run several checks of the network
andcomputers.
Often you use the built-in tools, such as netstat. If you run the following command: netstat -e whichof the
following will be the result?
A. Displays all connections and listening ports
B. Displays Ethernet statistics
C. Displays addresses and port numbers in numerical form
D. Shows connections for the protocol specified
E. Displays per-protocol statistics
Answer: B

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NO.27 What type of cipher is used by an algorithm that encrypts data one bit at a time?
A. 64-bit encryption Cipher
B. Block Cipher
C. Stream Cipher
D. Diffuse Cipher
E. Split Cipher
Answer: C

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NO.28 Attackers have the ability to use programs that are able to reveal local passwords by placing some kind
of a pointer/cursor over the asterisks in a program's password field. The reason that such tools can
uncover passwords in some Operating Systems is because:
A. the passwords are simply masked with asterisks
B. the etc/passwd file is on a FAT32 partition
C. the passwords are decrypted on screen
D. the password text is stored in ASCII format
E. the etc/passwd file is on a FAT16 partition
Answer: A

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NO.29 Recently, you have seen an increase in intrusion attempts and in network traffic. You decide to use
Snort to run a packet capture and analyze the traffic that is present. Looking at the example, what type of
traffic did Snort capture in this log file?
A. NetBus Scan
B. Trojan Scan
C. Ping Sweep
D. Port Scan
E. Ping Sweep
Answer: D

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NO.30 As per the guidelines in the ISO Security Policy standard, what is the purpose of the section on Physical
and Environmental Security.?
A. The objectives of this section are to avoid breaches of any criminal or civil law, statutory, regulatory or
contractual obligations and of any security requirements, and to ensure compliance of systems with
organizational security policies and standards.
B. The objectives of this section are to prevent unauthorized access, damage and interference to
business premises and information; to prevent loss, damage or compromise of assets and interruption to
business activities; to prevent compromise or theft of information and information processing facilities.
C. The objectives of this section are to provide management direction and support for information
security.
D. The objectives of this section are to maintain appropriate protection of corporate assets and to ensure
that information assets receive an appropriate level of protection.
E. The objectives of this section are to control access to information, to prevent unauthorized access to
information systems, to ensure the protection of networked services, and to prevent unauthorized
computer access.
Answer: B

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La Q&A EXIN SCNP est étudiée par les experts de Pass4Test qui font tous effort en profitant leurs connaissances professionnelles. La Q&A de Pass4Test est ciblée aux candidats de test IT Certification. Vous voyez peut-être les Q&As similaires dansn les autres site web, mais il n'y a que Pass4Test d'avoir le guide d'étude plus complet. C'est le meilleur choix à s'assurer le succès de test Certification EXIN SCNP.

2013年8月5日星期一

Pass4Test offre de EXIN MOFF SCNS SCNP TMPF ITIL ISFS ISO20KF matériaux d'essai

Être un travailleur IT, est-ce que vous vous souciez encore pour passer le test Certificat IT? Le test examiner les techniques et connaissances professionnelles, donc c'est pas facile à réussir. Pour les candidats qui participent le test à la première fois, une bonne formation est très importante. Pass4Test offre les outils de formation particulier au test et bien proche de test réel, n'hésitez plus d'ajouter la Q&A au panier.


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Aujourd'hui, il y a pleine de professionnels IT dans cette société. Ces professionnels sont bien populaires mais ils ont à être en face d'une grande compétition. Donc beaucoup de professionnels IT se prouver par les tests de Certification très difficile à réussir. Pass4Test est voilà pour offrir un raccourci au succès de test Certification.


Si vous voulez ne se soucier plus à passer le test EXIN MOFF SCNS SCNP TMPF ITIL ISFS ISO20KF, donc vous devez prendre la Q&A de Pass4Test comme le guide d'étude pendant la préparation de test EXIN MOFF SCNS SCNP TMPF ITIL ISFS ISO20KF. C'est une bonne affaire parce que un petit invertissement peut vous rendre beaucoup. Utiliser la Q&A EXIN MOFF SCNS SCNP TMPF ITIL ISFS ISO20KF offerte par Pass4Test peut vous assurer à réussir le test 100%. Pass4Test a toujours une bonne réputation dans l'Industrie IT.


Le Certificat de EXIN MOFF SCNS SCNP TMPF ITIL ISFS ISO20KF peut vous aider à monter un autre degré de votre carrière, même que votre niveau de vie sera amélioré. Avoir un Certificat EXIN MOFF SCNS SCNP TMPF ITIL ISFS ISO20KF, c'est-à-dire avoir une grande fortune. Le Certificat EXIN MOFF SCNS SCNP TMPF ITIL ISFS ISO20KF peut bien tester des connaissances professionnelles IT. La Q&A EXIN MOFF SCNS SCNP TMPF ITIL ISFS ISO20KF plus nouvelle vient de sortir qui peut vous aider à faciilter le cours de test préparation. Notre Q&A comprend les meilleurs exercices, test simulation et les réponses.


Chaque expert dans l'équipe de Pass4Test ont son autorité dans cette industrie. Ils profitent ses expériences et ses connaissances professionnelles à préparer les documentations pour les candidats de test Certification IT. Les Q&As produites par Pass4Test ont une haute couverture des questions et une bonne précision des réponses qui vous permettent la réussie de test par une seule fois. D'ailleurs, un an de service gratuit en ligne après vendre est aussi disponible pour vous.


Code d'Examen: MOFF

Nom d'Examen: EXIN (MOFF Microsoft Operations Framework 4.0 Foundation)

Questions et réponses: 73 Q&As

Code d'Examen: SCNS

Nom d'Examen: EXIN (SCNS Tactical Perimeter Defense)

Questions et réponses: 232 Q&As

Code d'Examen: SCNP

Nom d'Examen: EXIN (SCNP Strategic Infrastructure Security)

Questions et réponses: 233 Q&As

Code d'Examen: TMPF

Nom d'Examen: EXIN (TMap NEXT Foundation)

Questions et réponses: 60 Q&As

Code d'Examen: ITIL

Nom d'Examen: EXIN (ITIL V3 Foundation)

Questions et réponses: 369 Q&As

Code d'Examen: ISFS

Nom d'Examen: EXIN (Information Security Foundation based on ISO/IEC 27002)

Questions et réponses: 80 Q&As

Code d'Examen: ISO20KF

Nom d'Examen: EXIN (ISO / IEC 20000 Foundation)

Questions et réponses: 116 Q&As

ITIL Démo gratuit à télécharger: http://www.pass4test.fr/ITIL.html


NO.1 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C

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NO.2 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C

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NO.3 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A

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NO.4 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A

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NO.5 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A

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NO.6 Which of the following are the MAIN objectives of incident management?
To automatically detect service affecting events
To restore normal service operation as quickly as possible
To minimize adverse impacts on business operations
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. All of the above
Answer: B

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NO.7 Which of the following is the correct set of steps for the continual service improvement
model/approach.?
A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually
improve
B. Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we
keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan;
Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get
there?; How do we keep the momentum going?
Answer: D

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NO.8 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B

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NO.9 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B

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NO.10 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B

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NO.11 Which of the following models would be MOST useful in helping to define an organizational structure?
A. RACI model
B. Service Model
C. Continual Service improvement (CSI) model.
D. The Deming Cycle
Answer: A

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NO.12 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C

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NO.13 Which of the following questions does Service Strategy help answer with its guidance?
How do we prioritize investments across a portfolio?
What services to offer and to whom?
What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. All of the above
Answer: D

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NO.14 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B

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NO.15 Which of the following are managed by facilities management? Hardware within a data centre or
computer room Applications Power and cooling equipment Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C

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NO.16 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B

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NO.17 Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C

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NO.18 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A

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NO.19 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D

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NO.20 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
C. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
D. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
Answer: C

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