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Code d'Examen: 3300
Nom d'Examen: Avaya (Avaya Aura® Contact Center Administration Exam)
Questions et réponses: 61 Q&As

Code d'Examen: 3200.1
Nom d'Examen: Avaya (Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam)
Questions et réponses: 65 Q&As

Code d'Examen: 3304
Nom d'Examen: Avaya (Avaya Call Center Elite Implementation and Maintenance Exam )
Questions et réponses: 69 Q&As

Code d'Examen: 3203
Nom d'Examen: Avaya (Avaya Aura Messaging Implementation and Maintenance Exam)
Questions et réponses: 69 Q&As

Code d'Examen: 3600
Nom d'Examen: Avaya (Avaya Ethernet Routing Switch Implementation and Maintenance Exam)
Questions et réponses: 129 Q&As

Code d'Examen: 3101
Nom d'Examen: Avaya (Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam)
Questions et réponses: 104 Q&As

Code d'Examen: 3102.1
Nom d'Examen: Avaya (Avaya Aura® Session Manager and System Manager Implementation and Maintenance Exam)
Questions et réponses: 69 Q&As

Code d'Examen: 3100.1
Nom d'Examen: Avaya (Avaya Aura Communication Manager Administration Exam)
Questions et réponses: 58 Q&As

Code d'Examen: 7004.1
Nom d'Examen: Avaya (Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam)
Questions et réponses: 66 Q&As

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NO.1 If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement.?
A. Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
B. Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF E
ND IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop
C. Section wait_loop
IF QUEUED AND
IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
D. Section wait_loop
IF NOT QUEUED AND
IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop
Answer: B

Avaya   3300 examen   3300 examen   3300
3.A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when
the Call Rate Intrinsic is used?
A. the number of contacts that entered the system in the last 10 minutes
B. the total number of active calls in the system
C. the number of calls that entered the system in the last 10 minutes
D. the number of calls answered in the preceding 10 minutes
Answer: A

certification Avaya   3300   3300

NO.2 A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The
data fields available are cumulative, fixed, and instantaneous. What is an example of a cumulative data
field?
A. Application Name
B. Average Answered Delay
C. Calls Waiting
D. Service Level Threshold
Answer: B

Avaya examen   certification 3300   3300

NO.3 A customer with Avaya Aura Contact Center has written a script application. The Problem View Is
showing a syntax error with the following area of script: IF DAY OF WEEK EQUALS MONDAY..FRIDAY
THEN
What is the correct syntax required for this application?
A. IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
B. IF DAY OF WEEK EQUAI S MON..FRI THEN
C. IF DAY OF WEEK - MONDAY FRIDAY THEN
D. IF DAY OF WEEK = MONDAY..FRIDAY THEN
Answer: D

certification Avaya   certification 3300   certification 3300   3300 examen

NO.4 Which two commands can update the value of a call variable? (Choose two.)
A. GIVE
B. READVAR
C. ASSIGN TO
D. COLLECT DIGITS
E. SEND REQUEST
Answer: CD

Avaya   certification 3300   3300   certification 3300   certification 3300

NO.5 Which statement regarding scripts is true?
A. A secondary script is the only place treatments can be applied to the call.
B. A primary script is referenced directly from the Master script, otherwise It Is a secondary script.
C. A primary script is the only place that call variables can be assigned.
D. Secondary and primary scripts are exactly the same.
Answer: B

Avaya   3300   3300   3300

NO.6 A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?
A. It links agents to applications.
B. It links skillsets to applications.
C. It links Intrlnslcs to applications.
D. It links Control Directory Numbers (CDN) to applications.
Answer: D

Avaya examen   certification 3300   certification 3300   3300

NO.7 A customer with Avaya Aura Contact Center has created a loop in a script application with the following
parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and
the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service
announcement

NO.8 How many seconds are recommended that a script should wait after queuing a contact to a skillset?
A. WAIT 1
B. WAIT 2
C. WAIT 4
D. WAIT 8
Answer: B

certification Avaya   3300   3300   certification 3300   3300 examen

NO.9 A customer with Avaya Contract Center in SIP environment would like to add voice processing
commands to an application.
Which block would be required?
A. IVR
B. Treatment
C. Output
D. Input
Answer: D

certification Avaya   3300 examen   3300   3300 examen   3300   3300

NO.10 A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being
answered in the automotive skillset in 20 seconds or less.
What would need to be programmed to obtain this data?
A. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level
2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
B. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2%
Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
C. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the
threshold class to the automotive skillset.
D. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the
threshold class to the automotive skillset.
Answer: D

certification Avaya   3300   3300   certification 3300

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Code d'Examen: 3101
Nom d'Examen: Avaya (Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam)
Questions et réponses: 104 Q&As

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NO.1 Which two switching processes work together in an external call process setup? (Choose two)
A. Hunt group
B. Pickup group
C. Trunk group
D. signaling group
E. Abbreviated dialing group
Answer: C,D

certification Avaya   certification 3101   3101 examen   3101 examen

NO.2 Which two SAT based tools are helpful in diagnosing call setup sequences and processor two.?
A. List trace station/tac/ras command
B. Status media processor hoard
C. mst (Message Sequence Tracecommand
D. status processor -ip-inter face
E. List measurements clan/dsl/a
Answer: A

Avaya   3101   certification 3101   certification 3101   3101 examen

NO.3 In Which three places can you look up the branch gateway firmware version? (Choose three)
A. tem Management Interface (SMI)
B. GUI Device Manage
C. System Access Terminal (SAT)
D. Gateway command line
E. Linux command line
Answer: C,D,E

Avaya   3101   certification 3101

NO.4 Which command can you use to troubleshoot port network routing/tracing problems to devices greater
than six hops away?
A. tracert
B. trace-rout
C. List trace
D. /user/sbin/tracepath6
Answer: B

certification Avaya   certification 3101   3101

NO.5 Which update methods would you use to perform a media gateway firmware update? .
A. SAT with the Utility Server
B. Branch Gateway CLI with the Utility Server
C. Communication Manager SMI and HTTP
D. Branch Gateway CLI with TFTP server
E. Branch Gateway CLI with a HTTP server
Answer: D

certification Avaya   3101   3101   3101

NO.6 You need to create a now mailbox so that subscriber can send priority mail messages and file
attachments using Internet Messaging.
How do you enable a subscriber to send priority mail messages and file attachments using internet
Messaging from the Messaging/ Administration > Subscriber Management COS Sections >
PERMISSIONS > menu?
A. Type = none Priority Messages = yes MCAPI Message Transfer = yes, MCAPI Access = yes
B. Type = call-answer,
Priority Messages
yes
MCAPI Message Transfer
no,
MCAPI Access = yes
C. Type - none.
Priority Messages = no,
MCAPI Message transfer = yes,
MCAPI Access = yes
D. Type = call-answer
Priority Messages = yes,
MCAPI message transfer = yes,
MCAPI Access = no
Answer: A

Avaya examen   certification 3101   3101

NO.7 A subscriber is not able to receive new messages. The voice messaging administrator checks the
system and notices a large number of threshold exceptions for the subscriber. The administrator needs to
resolve the threshold warnings and enable the subscriber s mailbox to receive new message without
affecting existing messages.
What would you recommend to the voice messaging administrator?
A. Log into the system using Profile 18 and Increase the mailbox space on the Subscriber or COS.
B. Log into the system using Profile 18 and decrease the message retention time on the Subscribersor
COS screens.
C. Log Into the system using Profile 19 and increase the message retention time on the Subscribers or
COS screens.
D. Log into the system using profile 19 and decrease the message retention time on the Subscriber or
COS screens.
Answer: A

Avaya   3101   3101   3101 examen   3101   3101 examen

NO.8 A subscriber is connected to the server through a LAN session and accesses the subscriber mailbox
using an email client but is not able to download message on the client computer.
A. Trusted Server Access = yes
B. Trusted Server Access = no
C. MCAPI Message Transfer = yes
D. MCAPI Message Transfer - no
E. MCAPI Access = yes
Answer: A,C

certification Avaya   3101   certification 3101

NO.9 Which linux command allows you to see what updates are currently loaded on Communication
manager and CM Messaging?
A. update_info
B. update_display
C. update_show
D. update_manage
Answer: A

certification Avaya   3101   3101

NO.10 A Communication Manager Messaging user reports that someone is accessing their mailbox and
deleting messages.
Which logs would you check to see who logins into the mailbox and message status A. Administrators Log
B. Subscriber Log
C. Mailbox Log
D. Activity Log
Answer: A

Avaya examen   3101   3101   3101

NO.11 An IP telephone is registered and has dial tone, but Telephones In the same work area work properly.
What Is the likely source of the problem?
A. Faulty gateway port
B. Incorrect dial plan
C. Station administration
D. Trunk group administrator
Answer: C

Avaya   3101   3101   3101   3101 examen

NO.12 Telephone bills indicate an unusual level of usage of outbound traffic on the inbound-only trunk. Which
command would you use to validate that calls are not being made on the inbound trunk group only?
A. list trace tac
B. List measurement route-pattern
C. List measurementstrunk-group
D. List measurementscall-rate
Answer: D

Avaya   certification 3101   3101   certification 3101

NO.13 Avaya Communication Manager 6.0 offers the Feature and Evolution server options. Which two IP
station protocols do the Feature and Evolution server options support? (Choose two)
A. SIP
B. T.38
C. RTP
D. H.323
E. UDP
Answer: A,D

Avaya   3101   certification 3101   3101

NO.14 Which two SAT commands are useful in monitoring overall system performance

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Code d'Examen: 3101
Nom d'Examen: Avaya (Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam)
Questions et réponses: 104 Q&As

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NO.1 Which linux command allows you to see what updates are currently loaded on Communication
manager and CM Messaging?
A. update_info
B. update_display
C. update_show
D. update_manage
Answer: A

certification Avaya   3101   certification 3101

NO.2 In Which three places can you look up the branch gateway firmware version? (Choose three)
A. tem Management Interface (SMI)
B. GUI Device Manage
C. System Access Terminal (SAT)
D. Gateway command line
E. Linux command line
Answer: C,D,E

Avaya examen   3101 examen   3101   3101 examen   3101   3101

NO.3 A Communication Manager Messaging user reports that someone is accessing their mailbox and
deleting messages.
Which logs would you check to see who logins into the mailbox and message status A. Administrators Log
B. Subscriber Log
C. Mailbox Log
D. Activity Log
Answer: A

Avaya   3101   3101   3101 examen

NO.4 Telephone bills indicate an unusual level of usage of outbound traffic on the inbound-only trunk. Which
command would you use to validate that calls are not being made on the inbound trunk group only?
A. list trace tac
B. List measurement route-pattern
C. List measurementstrunk-group
D. List measurementscall-rate
Answer: D

Avaya examen   3101 examen   3101

NO.5 Which command can you use to troubleshoot port network routing/tracing problems to devices greater
than six hops away?
A. tracert
B. trace-rout
C. List trace
D. /user/sbin/tracepath6
Answer: B

certification Avaya   3101   3101 examen   3101

NO.6 Which two switching processes work together in an external call process setup? (Choose two)
A. Hunt group
B. Pickup group
C. Trunk group
D. signaling group
E. Abbreviated dialing group
Answer: C,D

Avaya examen   certification 3101   certification 3101   certification 3101   certification 3101

NO.7 Which two SAT based tools are helpful in diagnosing call setup sequences and processor two.?
A. List trace station/tac/ras command
B. Status media processor hoard
C. mst (Message Sequence Tracecommand
D. status processor -ip-inter face
E. List measurements clan/dsl/a
Answer: A

certification Avaya   3101   3101   3101 examen

NO.8 A number of LSPs have taken over due to a network failure or a defective server, where the course is
undetermined.
In which two ways can the system be returned to its normal configuration? (Choose two)
A. Automatically, after the system clock reset
B. Automatically, after the next savetranslation command
C. Automatically, based on call volumes or schedule
D. Only after incorrect administration is connected
E. On-demand (forced. fallback
Answer: C,E

certification Avaya   3101   3101   3101

NO.9 In addition to consulting Avaya Aura Communication Manager Server Alarms (03-602798) for
interpreting the Server Alarms section of the Current Alarms Page as shown In the exhibit, what other
information source helps interpret these alarms l
A. Status Summary page (SMI)
B. SAT: display alarms comma
C. Server manufacture s maintenance documentation
D. SAT: display events command
Answer: D

certification Avaya   3101   3101 examen   certification 3101   3101   3101

NO.10 Communication Manager Messaging users are reporting that their message lights do not come on
when broadcast messages are delivered to their mailboxes.
How can this be resolved?
A. Set up the broadcast mailbox to automatically turn on message notification.
B. Change the subscriber broadcast permissions to "Both".
C. Change the system administration screen so that the broadcast message is delivered during the
"System Prime Time".
D. Have the user turn on message notification when the y creates the broadcast message.
Answer: C

Avaya   3101   certification 3101

NO.11 In which failover scenario is the Alternate Gatekeeper List used?
A. H.323 endpoints that have lost connection to the gatekeeper
B. H.248 gateways that have lost connection to the server
C. H.323 endpoints that have lost connection to the IPSI
D. IPSIs that have lost connection to the server
Answer: A

Avaya   3101 examen   3101 examen   3101 examen   3101

NO.12 A subscriber is not able to receive new messages. The voice messaging administrator checks the
system and notices a large number of threshold exceptions for the subscriber. The administrator needs to
resolve the threshold warnings and enable the subscriber s mailbox to receive new message without
affecting existing messages.
What would you recommend to the voice messaging administrator?
A. Log into the system using Profile 18 and Increase the mailbox space on the Subscriber or COS.
B. Log into the system using Profile 18 and decrease the message retention time on the Subscribersor
COS screens.
C. Log Into the system using Profile 19 and increase the message retention time on the Subscribers or
COS screens.
D. Log into the system using profile 19 and decrease the message retention time on the Subscriber or
COS screens.
Answer: A

certification Avaya   3101   3101   3101

NO.13 Avaya Communication Manager 6.0 offers the Feature and Evolution server options. Which two IP
station protocols do the Feature and Evolution server options support? (Choose two)
A. SIP
B. T.38
C. RTP
D. H.323
E. UDP
Answer: A,D

certification Avaya   3101   certification 3101

NO.14 Which two SAT commands are useful in monitoring overall system performance

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Code d'Examen: 3101
Nom d'Examen: Avaya (Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam)
Questions et réponses: 104 Q&As

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NO.1 A Communication Manager Messaging user reports that someone is accessing their mailbox and
deleting messages.
Which logs would you check to see who logins into the mailbox and message status A. Administrators Log
B. Subscriber Log
C. Mailbox Log
D. Activity Log
Answer: A

Avaya   3101   3101   certification 3101   3101

NO.2 Which linux command allows you to see what updates are currently loaded on Communication
manager and CM Messaging?
A. update_info
B. update_display
C. update_show
D. update_manage
Answer: A

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NO.3 Telephone bills indicate an unusual level of usage of outbound traffic on the inbound-only trunk. Which
command would you use to validate that calls are not being made on the inbound trunk group only?
A. list trace tac
B. List measurement route-pattern
C. List measurementstrunk-group
D. List measurementscall-rate
Answer: D

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NO.4 A number of LSPs have taken over due to a network failure or a defective server, where the course is
undetermined.
In which two ways can the system be returned to its normal configuration? (Choose two)
A. Automatically, after the system clock reset
B. Automatically, after the next savetranslation command
C. Automatically, based on call volumes or schedule
D. Only after incorrect administration is connected
E. On-demand (forced. fallback
Answer: C,E

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NO.5 Which two types of violations does the Communication Manager Security Violation Notification (SVN)
feature monitor and report? (Choose two.)
A. Media gateway login violations
B. System Management Interface (SMI) login violations
C. Trunk access code (TAC. violations
D. Station security code violations
E. Remote access barrier code violations
Answer: B,E

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NO.6 Communication Manager Messaging users are reporting that their message lights do not come on
when broadcast messages are delivered to their mailboxes.
How can this be resolved?
A. Set up the broadcast mailbox to automatically turn on message notification.
B. Change the subscriber broadcast permissions to "Both".
C. Change the system administration screen so that the broadcast message is delivered during the
"System Prime Time".
D. Have the user turn on message notification when the y creates the broadcast message.
Answer: C

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NO.7 A subscriber is not able to receive new messages. The voice messaging administrator checks the
system and notices a large number of threshold exceptions for the subscriber. The administrator needs to
resolve the threshold warnings and enable the subscriber s mailbox to receive new message without
affecting existing messages.
What would you recommend to the voice messaging administrator?
A. Log into the system using Profile 18 and Increase the mailbox space on the Subscriber or COS.
B. Log into the system using Profile 18 and decrease the message retention time on the Subscribersor
COS screens.
C. Log Into the system using Profile 19 and increase the message retention time on the Subscribers or
COS screens.
D. Log into the system using profile 19 and decrease the message retention time on the Subscriber or
COS screens.
Answer: A

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NO.8 You need to create a now mailbox so that subscriber can send priority mail messages and file
attachments using Internet Messaging.
How do you enable a subscriber to send priority mail messages and file attachments using internet
Messaging from the Messaging/ Administration > Subscriber Management COS Sections >
PERMISSIONS > menu?
A. Type = none Priority Messages = yes MCAPI Message Transfer = yes, MCAPI Access = yes
B. Type = call-answer,
Priority Messages
yes
MCAPI Message Transfer
no,
MCAPI Access = yes
C. Type - none.
Priority Messages = no,
MCAPI Message transfer = yes,
MCAPI Access = yes
D. Type = call-answer
Priority Messages = yes,
MCAPI message transfer = yes,
MCAPI Access = no
Answer: A

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NO.9 Which update methods would you use to perform a media gateway firmware update? .
A. SAT with the Utility Server
B. Branch Gateway CLI with the Utility Server
C. Communication Manager SMI and HTTP
D. Branch Gateway CLI with TFTP server
E. Branch Gateway CLI with a HTTP server
Answer: D

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NO.10 Which two SAT based tools are helpful in diagnosing call setup sequences and processor two.?
A. List trace station/tac/ras command
B. Status media processor hoard
C. mst (Message Sequence Tracecommand
D. status processor -ip-inter face
E. List measurements clan/dsl/a
Answer: A

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NO.11 Which command can you use to troubleshoot port network routing/tracing problems to devices greater
than six hops away?
A. tracert
B. trace-rout
C. List trace
D. /user/sbin/tracepath6
Answer: B

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NO.12 In addition to consulting Avaya Aura Communication Manager Server Alarms (03-602798) for
interpreting the Server Alarms section of the Current Alarms Page as shown In the exhibit, what other
information source helps interpret these alarms l
A. Status Summary page (SMI)
B. SAT: display alarms comma
C. Server manufacture s maintenance documentation
D. SAT: display events command
Answer: D

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NO.13 Which two switching processes work together in an external call process setup? (Choose two)
A. Hunt group
B. Pickup group
C. Trunk group
D. signaling group
E. Abbreviated dialing group
Answer: C,D

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NO.14 Which two SAT commands are useful in monitoring overall system performance