Passer le test HDI HD0-400, obtenir le Passport peut améliorer la perspective de votre carrière et vous apporter plus de chances à développer votre boulot. Pass4Test est un site très convenable pour les candidats de test Certification HDI HD0-400. Ce site peut offrir les informations plus nouvelles et aussi provider les bonnes chances à se former davantage. Ce sont les points essentiels pour votre succès de test Certification HDI HD0-400.
Pass4Test est un site de vous ramener au succès. Pass4Test peut vous aider à promouvoir les connaissances essentielles pour le test HDI HD0-400 et passer le test à la première fois.
Code d'Examen: HD0-400
Nom d'Examen: HDI (HDI Qualified Customer Support Specialist)
Questions et réponses: 120 Q&As
Les experts de Pass4Test ont fait sortir un nouveau guide d'étude de Certification HDI HD0-400, avec ce guide d'étude, réussir ce test a devenu une chose pas difficile. Pass4Test vous permet à réussir 100% le test HDI HD0-400 à la première fois. Les questions et réponses vont apparaître dans le test réel. Pass4Test peut vous donner une Q&A plus complète une fois que vous choisissez nous. D'ailleurs, la mise à jour gratuite pendant un an est aussi disponible pour vous.
Vous avez aussi la possibilité à réussir le test HDI HD0-400. Pass4Test offre la service de la mise à jour gratuite pendant un an. Si vous échouez le test, votre argent sera tout rendu. Maintenant, vous pouvez télécharger la partie gratuite prendre examinser la qualité des produits de Pass4Test.
Pass4Test est un site web qui vous donne plus de chances à passer le test de Certification HDI HD0-400. Le résultat de recherche sortis par les experts de Pass4Test peut assurer que ce sera vous ensuite qui réussirez le test HDI HD0-400. Choisissez Pass4Test, choisissez le succès. L'outil de se former de Pass4Test est bien efficace. Parmi les gens qui ont déjà passé le test, la majorité a préparé le test avec la Q&A de Pass4Test.
L'équipe de Pass4Test autorisée offre sans arrêt les bonnes resources aux candidats de test Certification HDI HD0-400. Les documentations particulièrement visée au test HDI HD0-400 aide beaucoup de candidats. La Q&A de la version plus nouvelle est lancée maintenant. Vous pouvez télécharger le démo gratuit en Internet. Généralement, vous pouvez réussir le test 100% avec l'aide de Pass4Test, c'est un fait preuvé par les professionnels réputés IT. Ajoutez le produit au panier, vous êtes l'ensuite à réussir le test HDI HD0-400.
HD0-400 Démo gratuit à télécharger: http://www.pass4test.fr/HD0-400.html
NO.1 What behaviour should be avoided when talking with Certkiller .com on the telephone?
A. Addressing the customer by name.
B. Asking the customer technical questions.
C. Telling the customer to hold.
D. Using terms of endearment.
Answer: D
HDI HD0-400 examen certification HD0-400 HD0-400 examen certification HD0-400
NO.2 What is the most important reason for maintaining legal compliance in the Support
Centre?
A. Maintaining legal compliance prevents employees from downloading music.
B. Maintaining legal compliance prevents unauthorised internet usage.
C. Maintaining legal compliance protects identity information.
D. Maintaining legal compliance protects your personal rights.
Answer: C
certification HDI HD0-400 examen HD0-400 examen HD0-400 examen certification HD0-400
NO.3 Which statement best describes your role in the incident management process?
A. Conduct customer satisfaction surveys for each incident.
B. Escalate all incidents to other groups.
C. Log and document all incidents.
D. Resolve each incident to the customer satisfaction.
Answer: C
HDI HD0-400 HD0-400 examen HD0-400 HD0-400 examen
NO.4 Your help desk/support centre wishes to become a model for best practice, what is one of
the main sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C
HDI HD0-400 HD0-400
NO.5 When is it most appropriate to escalate an incident to a manager?
A. Escalate an incident if the customer begins to complain.
B. Escalate an incident the customer is emotional.
C. Escalate an incident if the customer requests to speak to a manager.
D. Escalate an incident if the Support Centre is short of staff.
Answer: C
HDI examen certification HD0-400 HD0-400 examen HD0-400 HD0-400 HD0-400
NO.6 What is a best practice for effective cross-cultural communication?
A. Ask open questions.
B. Increase the pace of the call.
C. Repeat everything that the customer says.
D. Use proper language expressions.
Answer: D
HDI examen HD0-400 HD0-400 examen certification HD0-400 HD0-400 examen
NO.7 Certkiller .com calls with a problem you know they could solve using the Support Centre
web site. What is a best practice for encouraging the customer to try self-help?
A. Ask if they have tried the website and give them the answer.
B. Respectfully talk them through the self-help process.
C. Send them an e-mail with a link to the web site.
D. Tell them that the answer is on the web site and give them the URL.
Answer: B
certification HDI HD0-400 examen HD0-400
NO.8 Which statement best describes the concept of teamwork?
A. Teamwork involves competing with others to prove you are the best.
B. Teamwork involves having all team members participate.
C. Teamwork involves keeping ideas to yourself in case they do not work.
D. Teamwork involves working separately to achieve personal goals.
Answer: B
certification HDI HD0-400 HD0-400
NO.9 What is a best practice for dealing with an abusive customer?
A. Ignore the customer language.
B. Maintain your professionalism.
C. Show empathy and sympathy.
D. Use your active listening skills.
Answer: B
HDI examen certification HD0-400 certification HD0-400 certification HD0-400 certification HD0-400
NO.10 What is the best reason for using paraphrasing?
A. Using paraphrasing gives the customer a chance to tell you if you have understood
them.
B. Using paraphrasing increases the customer knowledge of technical terminology.
C. Use paraphrasing to repeat the customer words back to them.
D. Use paraphrasing to tell the customer what they should have done.
Answer: A
HDI HD0-400 certification HD0-400
NO.11 What is the most important reason for using customer satisfaction surveys?
A. Customer satisfaction surveys allow customers to say what they really think without
offending Support Centre staff.
B. Customer satisfaction surveys help to determine if customer service expectations are
being met.
C. Customer satisfaction surveys provide an accurate set of management reports on SLA
performance.
D. Customer satisfaction surveys provide information that can be used to assess blame
for problems.
Answer: B
HDI HD0-400 HD0-400 examen HD0-400
NO.12 Which is a best practice for dealing with stress?
A. Drink more water.
B. Ignore the stress.
C. Take short naps when you can.
D. Talk to someone about your concerns.
Answer: D
HDI HD0-400 HD0-400 HD0-400 certification HD0-400
NO.13 What is the most important reason why Support Centres monitor incidents?
A. Incident monitoring is done by all good Support Centres.
B. Incident monitoring is an ITIL best practice.
C. Incident monitoring is the Support Centre primary function.
D. Incident monitoring results in improved quality of services.
Answer: D
HDI HD0-400 examen HD0-400 examen certification HD0-400 HD0-400 HD0-400
NO.14 How can active listening help you?
A. Active listening helps to build a wider knowledge base for the organisation.
B. Active listening improves overall performance against SLAs.
C. Active listening increases the customer level of satisfaction.
D. Active listening reduces the need for you to talk all day.
Answer: C
HDI HD0-400 HD0-400
NO.15 What is a best practice for negotiating with Certkiller .com?
A. Look at the problem from the customer perspective.
B. Only provide a service that is included in the SLA.
C. Strictly follow the Support Centre policies.
D. Transfer the customer to your supervisor if they disagree with you.
Answer: A
HDI HD0-400 HD0-400 HD0-400
NO.16 Which statement best describes a problem?
A. A problem is a group of incidents that recur occasionally.
B. A problem is a group of incidents with different symptoms.
C. A problem is a significant incident with an unknown cause.
D. A problem is a single incident with a known solution.
Answer: C
HDI examen certification HD0-400 certification HD0-400 HD0-400 HD0-400 examen
NO.17 Which of the following is most likely to be a barrier to communication?
A. The customer ability to use self-help systems.
B. The customer previous experience with the Support Centre.
C. The customer position in the business.
D. The level of support provided by the Support Centre.
Answer: B
certification HDI HD0-400 certification HD0-400 HD0-400
NO.18 What is the best description of your role in supporting customers?
A. Ensure that the customer complies with the SLA.
B. Manage the customer expectations.
C. Pass all customer inquiries to level 2 support.
D. Resolve all customer incidents without escalation.
Answer: B
HDI examen HD0-400 certification HD0-400 HD0-400 examen
NO.19 Which statement best describes a team?
A. A team is a forum for creativity and self expression.
B. A team is a group of people working to accomplish the same goals.
C. A team is a group of strong personalities.
D. A team is an open, honest environment.
Answer: B
certification HDI HD0-400 HD0-400 examen
NO.20 What is a best practice for call management?
A. Listen to the customer description of the incident.
B. Provide the customer with details of the SLA.
C. Ask the customer for a written communication.
D. Use the CRM system to guide the call.
Answer: A
HDI HD0-400 examen HD0-400 HD0-400 examen
Pass4Test peut offrir la facilité aux candidats qui préparent le test HDI HD0-400. Nombreux de candidats choisissent le Pass4Test à préparer le test et réussir finalement à la première fois. Les experts de Pass4Test sont expérimentés et spécialistes. Ils profitent leurs expériences riches et connaissances professionnelles à rechercher la Q&A HDI HD0-400 selon le résumé de test réel HDI HD0-400. Vous pouvez réussir le test à la première fois sans aucune doute.
没有评论:
发表评论